U-Haul has everything for your local or long-distance move, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Other available moving solutions include portable U-Box containers, Moving Help® providers, hitch installations, moving and shipping boxes, propane and online reservations.
Hours
| Saturday | 7AM–7PM |
| Sunday | 9AM–5PM |
| Monday | 7AM–7PM |
| Tuesday | 7AM–7PM |
| Wednesday | 7AM–7PM |
| Thursday | 7AM–7PM |
| Friday | 7AM–8PM |
Address and Contact Information
Address: 902 W Walnut St, Garland, TX 75040 Phone: (972) 272-4323 Website: https://www.uhaul.com/Locations/Truck-Rentals-near-Garland-TX-75040/741050/?utm_source=gmb&utm_medium=primary&utm_content=741050
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Review Summary
Frnk Booth
He is a good manager and understands people very well.
Daniel Wadley
For a small place, service is slow.
Kenny Dee
Not enough employees staff the location
Karen Jimenez
Richard Castro has the worst customer service skills. He is slow to respond and when he does respond it is short and essentially of no help. I ended up with some additional charges on a recent rental that I initially disputed but really just needed clarification on because I had 3 receipts reflecting varying other totals which appeared suspicious to me. I reached out to him via email on Apr. 26th and did not receive a response from him until April 28th only after I called Uhaul’s 800 number and the representative that addressed my questions filed a complaint that essentially forced him to respond to within 72 hours. His response was still not helping me to understand and he basically said attached is your receipt. Well, I had read that receipt multiple times already and it was not answering my question in regard to other totals. I followed up with two phone calls today which he did not respond to and I left a voicemail with my call back number. I finally called Uhauls 800 number again today and finally received the explanation of what all the numbers and totals reflected. NOW I UNDERSTAND! I will absolutely pay what I owe however I am not a Uhaul rep, what may be clear as day to Mr. Castro and any of the managers, directors, and reps at Uhaul IS NOT always clear to the customer who does not process these receipts in their formats and line items and jargon. If a customer presents him or her self to ask for explanation of charges made to her account, I don’t feel that said managers, directors, and representatives should be so inconvenienced as to assist them with that. Keep this in mind when you conduct business with Mr. Castro at Uhaul Moving and Storage in Garland. Be informed as much as you can because he will not answer your questions.
Khaled Alsultan
It suffers from a shortage of staff and is very bad. Staff do not deal with customers properly
C K
4 days straight i have been to this store trying to get propane and get a different excuse why they can’t do it. Now I’m standing here in the young lady in here with green tinted hair that refused to give me her name and is telling me now there is no one here certified to do propane. What a load!Update…So today’s excuse is the propane is down! wow it just keeps getting better