Tarrytown Honda Service Center

  4.3 – 48 reviews   • Auto repair shop

Hours

Tuesday7:30AM–7PM
Wednesday7:30AM–7PM
Thursday7:30AM–7PM
Friday7:30AM–7PM
Saturday7:30AM–5PM
SundayClosed
Monday7:30AM–7PM

Address and Contact Information

Address: 460 S Broadway, Tarrytown, NY 10591
Phone: (914) 631-0815
Website: http://www.tarrytownhonda.com/

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Schedule Auto Service and Maintenance | Tarrytown Honda

Dealership Info · Mon – Fri7:30 AM – 7:30 PM · Sat7:30 AM – 6:00 PM · SunClosed  …

Auto Service, Oil Change & Car Maintenance near Yonkers

Welcome to the Tarrytown Honda Service Center · Mon – Fri9:00 AM – 9:00 PM · Sat9:00 AM – 6:00 PM · Sun12:00 PM – 5:00 PM.

Tarrytown Honda | Honda Dealer in Tarrytown, NY

Tarrytown Honda has a friendly and experienced staff ready to help you to finance or lease the new vehicle you are looking for.

Review Summary

K Goldman
Plus: free popcorn, water, coffee or tea.
Tom Varghese
Customer service for the service department is really terrible at at this place.
El Fuerte Mackenzie
Excellent staff and very good attention
E. Miller
I went to this location for a car inspection in April. I made an appointment a week prior and was told it shouldn’t take long. I was also told I needed a tire rotation upon arrival so I figured it may take a little longer than usual. The oil change took 3 hours & 20 minutes. During check-out I learned there was no tire rotation completed. At this visit I was informed that my car had a recall. I was already planning never to come back to this location but since it was for a recall what could be so bad? I was told to call after May 15th to make the appointment because that’s when the part would be in. Fast forward to today. I made my appointment to replace the part that was recalled May 16th.(Part that had to be replaced: fuel pump safety recall expansion- could be serious damage to you and your vehicle if faulty and not replaced). I was told, during the call on Sunday, that Friday the part will be in and ready to replace; and this was the best appointment date they could give me, so I settled for an early morning 8:15am appointment. I showed up at 8:15am for checkin. I informed the service agent that on top of the part being replaced I needed a tire rotation because it was never completed at my last appointment. The agent proceeded to tell me how much he would have to charge me for a tire rotation and that due to my mileage my air filters may need to be changed. Air filters being changed at a dealership is a another story within itself but I already had air filters changed when I received an oil change from another service station but I told him to check anyway just to see since this was a huge deal for him and then let me know what he thinks. HERE is when I should have taken my keys back… the agent then says “let me check to see if you have any recalls on your car”, I then stated “I have one, this is what my appointment is for!” He proceeds to look up recalls anyway and name the recall that I have the appointment for. He then asks if I’m leaving the car because this will take some time, I said I absolutely am. He put the paperwork together and I went on about my day. Fast forward to 7 hours later, I began calling the service station number plus the direct line of the service agent at 3:00pm… all day I waited for a call, I never received a call to update me on my filters, even though I knew they were fine so I figured no call means they obviously don’t have to be changed, nor did I receive a call to let me know the estimated pickup time. I was placed on hold twice, once for 25 minutes and another for 15 minutes. When someone finally picked up the phone they said they will notify my service agent to call me with an update. Five minutes later the same lady called me back to let me know my car was ready to be picked up. I made it to this location at 4:10pm. The service agent sees me and says “o we didn’t have the part but we ordered it, it will be here on Tuesday if you would like to make an appointment you can do so.” I really thought this was a joke… he then proceeded to say you can meet me at the cashier for checkout…. ummmmm what would I be paying for exactly????? Now he’s shuffling through paperwork he goes to the payment window with my papers, another customers papers and I’m just trying to stay cool to see how this is going to play out. I get to the payment window I have a bill for $220 dollars, tire rotation, air filters, washer drain, labor etc etc etc. I’m even charged for the ordering of the part that was suppose to be on site!!!! The cashier at the window proceeds to let me know how everyone there was having a crazy day, it seems that every time I have an appointment at this location it’s a crazy day. I just can’t believe I never received a phone call as stated to let me know what was going on, I would have never okayed payment of $200 for this type of service or these unnecessary parts and he knew that so this is why I never received any calls, extremely unprofessional NEVER AGAIN, NEVER AGAIN, NEVER AGAIN. Lastly as I’m leaving he says “if you get a call tell them the great service I gave you” really?
Jkissinger Desales
Customer service good and accomodating. But waiting for the car repair (oil changes and lights in dashboard) it took so long and the service represented didn’t working out the paperwork. When the car was done… waiting for 4hrs its nightmare
yvan mejia
Very professional. Mr.kramer is the man ro see for service.coll waiting area,free coffee and tea
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