Wireless provider offering cell phones, data plans, Internet devices & accessories.
Located In: Monte Vista Crossing
Service Options: In-store shopping
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits ·
Hours
| Friday | 10AM–8PM |
| Saturday | 10AM–8PM |
| Sunday | 11AM–6PM |
| Monday | 10AM–8PM |
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
Address and Contact Information
Address: 3070 Hotel Dr, Turlock, CA 95380 Phone: (209) 656-7900 Website: https://www.t-mobile.com/store-locator/ca/turlock/monte-vista-hwy-99-2?y_source=1_MjA3MjA2MS03MTUtbG9jYXRpb24uZ29vZ2xlX3dlYnNpdGVfb3ZlcnJpZGU%3D
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Review Summary
Beverlee Craig
Great service, staff is knowledgeable and friendly.
Andrew Mo
I may return to T-Mobile if Verizon is not worth the extra money.
David S
I purchased 2 phones from this location during the Black Friday event in 2016.
Kenneth W. Daniel
Generally I would say I get great service. However today they were moving kind of slow and to many employees serving the same customer. But I still like T-mobile over the other services
Ahmad Saber
I waited about 50 minutes. Other than that, the services are good and nice.
Rebekka Norton
I called T-Mobile April 21st 2021 to close my mom’s account after her death from cancer. After being on hold for an hour I was connected with a representative that told me over and over he was looking for the process to close the account in the event of a death. I asked if he could ask a supervisor to help him and he said he had a supervisor with him. After another hour of him looking for the processes I was told that we had to take a death certificate into a T-Mobile store. The 25th I went into T-Mobile at 3070 Hotel Dr, Turlock, CA 95380 and was told that we could take care of this over the phone. The store employee was very nice to us as we waited on the phone with customer service. The man who helped us called customer service for us and pushed the representative on the phone to hurry and take care of it since we had already tried to do this over the phone. We waited a half hour on the phone and was notified that we would be emailed with more information. I 100% love the employee who helped us in store. He stayed on the phone and relayed all information for us. He stayed on top of the customer service representative on the phone making sure everything was being done to help us. He was amazing. I did not catch his name, but he was middle aged and bald. He was the best thing about this whole experience.We got the email and she wanted all the same information we had given three times now. Plus a lot of information that was extremely unnecessary. They wanted proof of cremation. Why would they need that? We had the death certificate. The account was not going through probate. Closing the bank account was not even this hard. and that is a BANK ACCOUNT. It is unacceptable that T-Mobile does not have training for their employees on how to close an account in the event of a death. It is hard enough having to deal with all this without getting a run around from them. I give this particular store 5 stars because of the one employee. I give T-Mobile as a whole no stars. This is NOT ok.