Wireless provider offering cell phones, data plans, Internet devices & accessories.
Located In: Northridge Mall
Service Options: In-store shopping
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits ·
Address and Contact Information
11A, 1350 Northridge Mall N, Salinas, CA 93906
Phone: (831) 444-7037
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The staff at this store are very excellent.
This man does not know how to carefully LISTEN to the customer.
Love it, always a nice experience coming back
I went in to buy a new phone and so I decided to get the screen protector as well. As the guy was finishing up applying the screen, I asked him to check the price on a phone case but decided it was too expensive so I didn’t buy it. The guy told me if I dropped my phone and the screen protector broke, that they could replace it for free as many times. When I went in to replace it, they told me that who ever helped me the first time charged me for the phone case instead of the screen protector. So the manager came and said she could replace it this one time but didn’t bother having me pay the difference of the phone case vs screen protector, so now I have to buy a new screen protector or talk to someone else about it.
Every time I talk to someone new, I get different answers. Very frustrating. Most recently I talked to a man today around 4 pm over the phone. This man does not know how to carefully LISTEN to the customer. He kept talking and talking and continues talking over me. I had to cut him off and tell him directly, you’re talking to a customer so please listen instead of talking over my questions and concerns. Horrible customer service.
Just switched from Verizon to t-mobile. Way cheaper way better service and way better customer service. Upgraded my phone on may 5 staff was very nice.would recommend this to everyone!! You won’t regret it