The New T-Mobile was built to be the best wireless carrier around. Our resources are larger than ever to bring customers the coverage, service, and value they deserve, taking things to an entirely new level! Both T-Mobile and Sprint customers in Garden Cty Park can visit our store at 2413 Jericho Tnpk to explore the latest smartphones and devices, make changes to their accounts, and more. Or if you’re interested in joining the Un-carrier and need help deciding which of our low-cost rate plans is best for you and your family, our friendly staff is here to assist through the switching process. Come visit us today and leave a Google review to let us know about your experience at the New T-Mobile!
Wireless provider offering cell phones, data plans, Internet devices & accessories.
Located In: CITY PARK PLAZA
Service Options: In-store shopping
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits ·
Address and Contact Information
2413 Jericho Turnpike, Garden City Park, NY 11040
Phone: (516) 248-0899
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Staff was very friendly and got my issues solved very quickly.
The associate Sam helped me and my family upgrade to the new iPhone 12.
He gave my son a balloon and offered water to all.
Rose Lee Chan
Sam & Mike G. rock. They are friendly, courteous and patient. Sam is a sweetheart who deserves a raise. She helped my mom & myself as we changed carriers & phones (Android to Apple). Mike G. multi-tasks well and is worthy of a promotion. He understood the confuddlement with the bill statements and did his best to sort it out. Super kudos to them both.
The front desk lady at this T-Mobile store provided very rude service today on Mother’s Day. We got our Mom a new phone and need expert technical support to transfer the phone because we run into problem before if don’t have the technical support from T-Mobile. She said this store is not a corporate store, very reluctant to help. She said it’s better off we do it ourselves at home or call T-Mobile on the phone. She make it sound like she will not service T-Mobile customers if we didn’t directly get the phone from this store. When we beg her to help us, then she said Wifi in a T-Mobile store not working, on and off, can not help us, can’t believe it has bad connection in a T-Mobile store. We asked her please use our hotspot to help us in case we run into problem, she said for sure it wouldn’t work, she said she’s a sales person, but she won’t get a technical support person to help us or even try. Just want to kick us out. We have no choice but leave, she’s so rude. We force to use hotspot to transfer the phone outside her store just to try before we have to find a real corporate store, and it works! We feel so mistreated, this store or other staff possibly really good, she gave this store a bad name, and she misused T-Mobile brand name. We had always enjoy excellent service from T-Mobile on phone and other stores, never been provided such rude service! Especially rude to two Moms on a Mother’s Day. Why a store put a T-Mobile sign on store, but this lady will not provide service to customers. We are not against this store or other staff, but this lady turn away all potential customers.
T-Mobile has been a great experience so far. The associate Sam helped me and my family upgrade to the new iPhone 12. She was able to answer most of our questions but was able to get the answers for us when she wasn’t sure. I appreciate all the help and will definitely be coming back to the store in the future when I need assistance.