Our Suddenlink store located in Abilene, TX provides high-speed Internet, Altice Mobile, cell phones and accessories, digital cable television and home phone services to residential and business customers. Come into one of our new experience centers today for all of your internet, mobile and digital entertainment needs and receive our white glove customer service.
Hours
| Saturday | Closed |
| Sunday | Closed |
| Monday | 9AM–6PM |
| Tuesday | 9AM–6PM |
| Wednesday | 9AM–6PM |
| Thursday | 9AM–6PM |
| Friday | 9AM–6PM |
Address and Contact Information
Address: 902 S Clack St, Abilene, TX 79605 Phone: (844) 874-7558 Website: https://www.suddenlink.com/stores/tx/abilene/902-s-clack.html
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Review Summary
Kailey Sharp
… cash….its been a year and they still cant figure out why im still on the probation period. And EVERYONE in store is no help, they just tell me to call the main store.
Jessica Dennis
Suddenlink store, tech support or for starting service.
Chuck Davis
… business account. I was meet at the door by a masked associate that used a scanning thermometer to check my temperature before I was allowed to enter the store. This is …
Moi M
For those of you able to get Vexus; do it.Customer service is very unprofessional. We are trying to cancel service at my old place and they hung up on my husband and did not call him back. I would understand the hanging up had we been yelling at them or in any way demeaning the person on the other end. However, from experience with this customer service, we were polite, direct and kept everything at a speaking tone.Internet is not worth getting treated this poorly for no reason. The people in Suddenlink customer service either need to undergo some training or a vacation. Stop treating us as if we are your enemy from the start when we have not done anything to warrant it. We paid our bills on time and did not get mad, over the phone, when customer service added an apartment number after we confirmed 3 times that we were not in an apartment complex; The additional numbers are still in the account, it was not worth the energy.Every interaction has been bitter. I know this review will not make a difference and likely will get shrouded amongst the many frustrated reviews. Yet, I hope someone who is in a position of power takes action. And again, if you are able to get Vexus or anything else, please do.
Robyn Vaughan
2nd review: Several times when I went to pay my bill at their office in Abilene, I ended up waiting over 2 hours before I was able to get to speak to someone. It took less than 2 minutes to make my payment and leave. Two hours is ridiculous!!! Everyone before and after me ALSO had to wait an eternity. They need to dedicate one person who takes payments ONLY, so those who have equipment issues or other issues that will take a long time to fix aren’t holding up the looooong line for those who only need a minute or two to make a payment. I can’t BELIEVE they haven’t figured this out on there own. More than likely it’s Managements fault. Get it together please.1st review: Suddenlink is a great company! Very reasonable prices, fast internet, many different packages to choose from, and reliable equipment. The people that work there are very friendly andhelpful as well. If you want good cable and internet services, go with Suddenlink for sure! The one thing that is unacceptable here is the fact that they will raise the prices on your package without telling you. The best thing to do is call customer service, complain until they patch you through to another representative who will lower your bill. That’s what I did and it saved me over $50 on my bill that should not have been there.
Debbie Myers
I have used Suddenlink for internet only for four years without problems. I recently moved and added services for television usage. It’s been out for past eight days as this was the first available appointment for technical service after rebutting twice failed to fix the problem. Unfortunately, the technician never showed or attempted to contact me. I called and spoke to a supervisor named Daniel who assured me that a technician would be there even though my appointment was missed. A second call was made after still no technician came again and was told that a supervisor named Elizabeth would be calling me back. Well, NO call was ever received! I mentioned to the customer representative at the Abilene office when paying for the bill the other day on my previous residence that I didn’t want to be paying for services that have not been rendered. Well, I was told that the technician will be gathering the evidence giving it to the billing office and that they would be making the final decision. Really! Everyone’s time is valuable and obviously waiting around all day for a technician who never shows up is unacceptable! It seems that possibly switching back to my previous provider is a viable option.