Located In: Staples
Hours
| Thursday | 8AM–9PM |
| Friday | 8AM–9PM |
| Saturday | 9AM–9PM |
| Sunday | 10AM–6PM |
| Monday | 8AM–9PM |
| Tuesday | 8AM–9PM |
| Wednesday | 8AM–9PM |
Address and Contact Information
Address: 39116 Fremont Hub, Fremont, CA 94538 Phone: (510) 494-9565 Website: https://printingservices.staples.com/us/ca/fremont/39116-fremont-hub?cmpid=st_ll_goo&cid=LS:RETAIL:G
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Review Summary
Sibi Varughese
I had a really bad experience at this Staples today (12/17) at the Printing service. I went to make copies there today around 7:30. The printing machine I was using stopped working while i was using it so I asked the lady (middle aged) who was working in that section ( Bobby) for help. She rudely approached me and asked “What” and I said the machine is not working. She went over and shut off the entire machine. I asked her for the receipt and she ignored me and walked away. I continued to wait as I had more copies to make. I went over to another machine which also wasn’t working, and the one printer had sign which said out of service. I asked her if there is any other machine I can use and she looked at me and walked away. She continued to ignore me for 10 min and then called her supervisor. The supervisor came and I told him the machine i used was asking for store associate approval and she ignored me. He tried to manually print the paper and she started yelling from the back saying I already restarted the printer and walked around furiously and beating the machine like I did something wrong. I asked the supervisor if there is any other printer I can use and he asked her if all the printers are down. She barged out of the station, yelling, “no one said anything to me,” and shut off all the machine. Then she said if you really want the receipt come back tomorrow, I don’t want to do it today. As a supervisor, he did not do anything and the lady was just being rude for no reason. If she was having a bad day, it should not be taken out on customers (either the store manager should give her some days off to get herself together or she should see a doctor for her uncontrollable anger issues). There was no need for her to yell at me for asking for help because the machine was showing “store associate assistance”. After all she is not there for charity work, she is getting paid as a sales associate to help customers. Maybe she should be refreshed on her job duties. This is not a proper behavior and customer service representation for Staples. Also to wear a mask at all time esp during this COVID period.