The Best Cable TV + Internet + Voice Services. Get the Spectrum Triple Play today. With 125+ channels, the fastest internet speeds and unlimited nationwide calling. Plus NO CONTRACTS. Are you a Small Business? Spectrum Business is the best for your business. Get Business Internet & WiFi, Phone and HD TV today. Call (855) 255-0737
Hours
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
| Friday | 10AM–8PM |
| Saturday | 10AM–8PM |
| Sunday | 12–5PM |
| Monday | 10AM–8PM |
Address and Contact Information
Address: 5724 S Transit Rd, Lockport, NY 14094 Phone: (888) 406-7063 Website: https://www.spectrum.com/locations/ny/lockport/5724-south-transit-road
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Spectrum 5724 S Transit Rd, Lockport, NY 14094 – YP.com
Demo Center · Equipment Exchange · Mobile Demo In-Store · Online Reservations · Pay My Bill · Self Install Kits · Spectrum Mobile, Video, Internet and Phone.
Review Summary
Cordel J
Amazing place amazing customer service shout out to Dwayne parchment
Anne Ruppert
Long wait just to turn in my equipment after cancelling their service.
Chris Hamm
This is the dirtiest most uncaring messed up company I’ve ever dealt with.
lyrikal_ maestro
The reps were extensively helpful and very exceptional with knowledge on my inquiry. Definitely satisfied my visit, really recommend.
Chris Hamm
Be VERY CAREFUL WITH SPECTRUM / CHARTER. They WILL STEAL THOUSANDS FROM YOUR BANK ACCT AND YOU WILL BE OFFERED ZERO ASSISTANCE GETTING ANY OF YOUR MONEY BACK!! THEY USE AUTOPAY AS A WEAPON.Went into the store to upgrade to new phone. A week later I got a phone thru FedEx. Never activated it because the CSR added it as a new line instead of an upgrade. I sent it back new/unused to Charter via FedEx.In two weeks time they billed (and charged) my card for taxes three times, ($108 x 3) charged me phone upgrade fees ($120) Charged activation fees ($60) charged me for the payoff of the old phone ($266) Charged me $329.00 for opening the box the new phone came in, and a $50 restock fee, then since I never activated the phone felt the need to charge me the full price of $1200.00 for the phone (apparently they do that if not activated in 7 days) and don’t forget since it was added as a second line, now the bill tripled with extra fees and mandatory charges…an additional $45 per month for 2 lines and additional $50 per month for the new phone.In 2 weeks time Spectrum/Charter STOLE $2200 from me, wiped out my bank debit card and my credit card.Keep in mind they never had authorization to charge my card, and in fact THEY charged the autopay method I had on my cable since I had cancelled and disputed the original payment method.This is the same company who claim they cannot even SEE the other accounts and cannot charge your cable/internet plans.Once I cancelled the card after hundreds of dollars of charges came on it for B.S. issues that Spectrum created, by adding a line and not upgrading, they then went into my internet cable account and charged THAT CARD.Contacting people for help with the billing issues is akin to self flagellation. You will get no where, out of 16-17 customer service reps in 16 days and 33 hours on the phone in total – not one single person knew who to contact, and each and every one said they couldn’t do anything but submit it to an escalation team. Said Escalation team would look into it and contact you within 24 to 48 hours. 11 different customer service from sales to tech support to phone CSR’S all claimed to have escalated the issue and I would hear from someone in 24 to 48 hours. It’s been exactly 4 weeks and not one single rep has ever called me.Not one call.Meanwhile, they emptied (and overdrew) my checking account, wiped out the limit on my credit card, and only when I contacted the BBB and disputed it with the card company did anyone even bother to contact me. And still have yet to offer a refund or any compensation at all for a phone that was never activated (and that I no longer have – it’s in their possession) and they generated June’s phone bill today (a month after returning phone and declining the line) and they BILLED ME YET AGAIN FOR A NEW LINE AND NEW PHONE I DONT EVEN HAVE!! Another $100+…In order to assure they didn’t end up shutting my phone number of 14 years off over this fiasco I had to go to another cellular co and quickly port over my longtime number so as not to lose it. Which effectively killed my service and account with Charter / Spectrum immediately. You’d think that would stop the overcharges.Au contraire!And the moment I did that – you guessed it, they then charged me for 2 phones (one is paid off – one I don’t even have) and termination fees,remainder of agreement fees and costs.This is the dirtiest most uncaring messed up company I’ve ever dealt with.Interestingly, if you look at their Google and other reviews I see I’m FAR FROM ALONE BEING OVER BILLED, literally thousands of complaints.Be very careful and make sure you only use a disposable or refillable debit card with these people. They effectively made me unable to pay any bills this month, food, insurance etc…they literally pinged until limits and then took what they could get.Worst part is they could care less.You will spend hours on the phone, sometimes explaining the entire fiasco to 2 – 3 – 4 or more different people during the same call!
Garth Wilson
$75.00 a month over priced internet service. Daughter pays $45 a month in Buffalo.