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Hours
| Thursday | 10AM–7PM |
| Friday | 10AM–7PM |
| Saturday | 10AM–6PM |
| Sunday | Closed |
| Monday | 10AM–7PM |
| Tuesday | 10AM–7PM |
| Wednesday | 10AM–7PM |
Address and Contact Information
Address: 235 4th St, Eureka, CA 95501 Phone: (707) 268-3866 Website: https://locations.rentacenter.com/california/eureka/235-4th-street/?utm_source=google&utm_medium=organic&utm_campaign=localmaps
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Review Summary
Zach Simas
Clean store, but places like this, that prey on people who already don’t have money, should not be allowed to exist.
Vic Arvizu
Awesome service, great deals too when you do the 90 same as cash option.
johnathan Masterson
Bad people!!! COMPANY SHOULD BE SHUT DOWN FOR FRAUD!!!!!
Chelsey Cook
It’s not possible to give zero stars; so I’ll settle with one. I decided to get a new sectional, I found the one I wanted on the Rent A Center website. I spoke with Sarah who ordered it for me. A month goes by and I still hadn’t heard anything. Meanwhile, a friend ordered a couch set from the same place and got his furniture within a week I called spoke to Sarah(again) she states that they just received a shipment so she would call me right back after she checks. Three hours go by, no call. So I call again. This time I get Jerry, (I believe she is the manager) she tells me that when special ordering the furniture has your name on it, so my furniture was in fact there. She was just inputting it into the computer. A few moments later Sarah calls back, to make this part short I end up accommodating to them and go in the store to sign paperwork. While there I pay over $60.00 for the special order and the first payment set a deliver dated for the next Friday between two and four. That day comes and no furniture. I call in, Jerry answered the phone. I let her know I had a delivery scheduled but have not heard or seen anything. She says ” let me check what is going on” came back then said “ I’m sorry my driver called in sick today and we missed your name on the list” First of all if the driver called in sick, why didn’t you just say that instead of putting me on hold and checking on it.. I don’t appreciate being lied to. Then Jerry says “lets get you a new delivery date” I explain that a new date isn’t going to work for me because my grandpa fell ill, so we were leaving town and I wasn’t sure when we would be back. I scheduled leaving around the delivery date of my furniture. I also explained that I was not comfortable paying for something that’s not in my possession (understandably). Jerry goes on to tell me how special ordering works and that she had the same sectional I ordered in stock but it wasn’t the one with my name on it but she is willing to give it to me. I try explaining to her that she and Sarah told me, my furniture was in, also that I had already paid for the first month. Jerry cut me off in the middle of my sentence, raises her voice, then tells me I don’t understand how the special ordering works. I tell her that I get how it works but I do not need her to be flat out rude when I have been calm the entire time but understandably irritated. She cuts me off, again and continues to tell me I don’t understand how it works and she is just trying to explain it to me. By this time I’m furious. I tell her how incredibly rude she is being then I said “ I am aware of how it works, what I’m asking you is, if the sectional I was supposed to have delivered to me isn’t mine, and the one you ordered is not mine… then what did I pay for?” Her response was “who did you talk to when you paid” I said “ you.”She puts me on hold, comes back with a completely changed attitude and says “ I’m sorry we misspelled your name in our system, let’s get you a new delivery date” By this time I’ve had enough, so I tell her that I’m not comfortable doing business with them if this is how they treat people. I understand that people get sick, and the misspelling of names happens all the time. That is completely understandable. What is not okay is being down right rude to someone, when it’s 110% of the business’s fault. She apologizes reiterates that she is short staffed, then asks me if I could pick up the furniture myself. I then tell her that by saying I’m not comfortable doing business with them, I no longer want the sectional they have and that I’ll be going into the store to get my refund. She tells me that she’s not able to issue that refund because of the way the system works. I tell her ” I don’t have the product, therefore, it’s never been in my possession and I’m not paying for it, so I’ll be in to get my money back” Eventually, she works out a way to get my money back to me.If you like being belittled and treated unmannerly this is the place for you!
Gypsy Soul
Always had great service and Gerri the manager is very helpful with knowing your needs and finding the right product and a price you can afford! Also 90 days cash price !!!
Alessandra Lopez
I’ve had nothing but good service here with Carlos, he’s very helpful and professional. The other office staff need work with customer service and accuracy. Carlos is always willing to solve problems and give the best deals(Keep in mind I only buy for the same as cash price). The intrest on the rent to own prices are not worth it for me. I also have experienced some continuous calls in the past regarding payments and rude attitudes over the phone with other employees. But nothing too bad like in the other reviews I read. I was out of town one week and they called my work I was super irritated with this. Carlos always seems to want to be helpful and doesn’t seem to tolerate it. He advises me to let him know if I experience and unpleasant interactions with his staff so he can solve it. I would reccomend them most definitely if you plan on doing the same as cash price. Any issue I’ve had with new or used furniture has always been acknowledged and compensated for.