Pottery Barn

  3.8 – 117 reviews  $$$ • Furniture store

Pottery Barn offers expertly crafted home furnishings and decor. A multi-channel retailer with a vibrant ecommerce site, inspiring catalogs and brick-and-mortar stores all over the world, they got their start in 1949 in Chelsea, New York. Shop furniture, bedding & accessories designed to help you create a home that’s as beautiful as it is comfortable.

This upscale furniture chain also sells bed & bath items, tableware, lighting & other home goods.

Located In: The Arboretum

Service Options:  In-store shopping · Curbside pickup

Health and Safety:  Mask required · 

Hours

Saturday10AM–8PM
Sunday12–6PM
Monday10AM–8PM
Tuesday10AM–8PM
Wednesday10AM–8PM
Thursday10AM–8PM
Friday10AM–8PM

Address and Contact Information

Address: 10000 Research Blvd, Austin, TX 78759
Phone: (512) 502-2418
Website: https://www.potterybarn.com/stores/us/tx/austin-arboretum-at-great-hills/

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Review Summary

Yvonne Perez
Nice staff, nice furniture, pillows, decorations and picture frames.
Randy Britton
Awesome selection of very cool house items and friendly service.
Zachary Kaufman
Pottery barn furniture is always great quality and design.
Sarah Harrod
Please be aware if you have a bridal registry with PB. My daughter had many items that were duplicates, missing packing slips and when you try to return something that was a duplicate without a packing slip in the original box not even opened they will have to mail you a merchandise credit. Really poor customer service, try Crate & Barrel for a better experience.
Jim Zacharias
Ordered a barstool online to be delivered to the store. Upon its arrival, store promptly notified me and I went to the store, was waited on immediately, and the sales clerk retrieved the stool and delivered it to my vehicle. Very efficient!!
Cori Stooksberry
We recently purchased a vanity at the PB store, everything in the store went well during the order. But she was not clear that the marble backsplash piece does not actually come with the unit. After we received the vanity, we realized its is not included, so we went to the store to order it. Well, you cannot order it at the store and you cannot order it online. We had to call to place the order via phone. The item is $135 which is fine, but the shipping fee for this new order will be $149 (more than the item!). And we had already paid $249 in shipping fees for the initial vanity order. Just crazy. And if you call customer service, you get transferred 3-4 times every time. Frustrating.
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