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Hours
| Saturday | 9AM–12PM |
| Sunday | Closed |
| Monday | 9AM–6PM |
| Tuesday | 9AM–6PM |
| Wednesday | 9AM–6PM |
| Thursday | 9AM–6PM |
| Friday | 9AM–6PM |
Address and Contact Information
Address: 3577 NE Loop 286, Paris, TX 75460 Phone: (903) 785-3638 Website: http://pools-more.com/
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Review Summary
Robert Havlin
Great people and great service.
Dennis Parton
They have only 1 repair person on staff, slow turnaround.
Gina Porter
The building experience was a great experience.
MELISSA DOUGLAS
We are in love with our new pool. This experience has been pleasant from planning to completion. Everyone we have had contact with during this process has been friendly, knowledgeable, professional,!and willing to go or do the extra to make sure we were getting what we wanted. Like with any project there were some minor issues that Murray had his guys correct before we even realized their were problems or had to ask. We would highly recommend them for your pool project.
Knightsire
These folks built our pool a few years ago; did a good job and have been back several times for maintenance issues. Pump went out, we called them Monday morning. They told us a down pump was an emergency situation and bumped us to the top of the list for service. Said someone would call to schedule that day, and they’d be here before the end of the day if they could. Didn’t happen—either the repair or the call to schedule. So we called again Monday evening; they apologized and assured us they’d be here Tuesday. You guessed it…. and then again yesterday. Last night Melissa called very apologetically and *promised* that we’d be the first stop on today’s (Thursday) schedule. After waiting until past 9:30 this morning for the tech to show, we called for a status check. Melissa said we’re on the schedule for sometime today but that she couldn’t promise when they’d get here. I reminded her that she did, in fact, promise that we’d be stop #1, and that given that we’re moving and cannot lose day after day on “maybe”, we needed to know when the tech would be here. She assured me she’d find out and let me know. I didn’t hear back. So I called again and spoke with another lady who didn’t provide her name, explaining the situation again and letting her know our window to know the tech’s arrival time had narrowed to five minutes. She checked with Melissa (who was *not* on the phone with the tech checking for his expected arrival time). When she came back on the line she informed me that Melissa said the tech can’t be here within five minutes and so they would take us off the schedule. I said that I wasn’t expecting the tech here in five minutes, I just needed to know within five minutes when he was planning to be here. The lady told me “well that’s what you said.” I corrected her and explained to her that I am not trying to be difficult. I was calm and presented the circumstances that we are facing. She repeated that we were on the schedule but that they can’t “promise” when the tech would be here. I replied that all they have to do is what they say they are going to do, and the customer will be happy. In this particular instance, on multiple occasions they didn’t do what they were said they would do, and they did, in fact, promise and then not deliver.This is a service business, I get that. But they’re also the only game in town and they’re very happy to throw their weight around. Today they were rude, unapologetic, and had the cajones to infer that I was the one being unreasonable. They told me that they would take us off the schedule and that if there were future discussions I would be talking to Murray, whoever that is. Owner? Chief promise maker/breaker? No idea but these guys need some competition.If “service” to you means whatever their definition happens to be on a given day, these guys will get it done for you. But if you think service means a standard of excellence that they should pursue with you, the customer, in mind, keep on looking. Unless hades freezes over, I’ll never use them again.< Response to Melissa's response to this review. Couldn't find a way to tag this post after her response >Not sure what the different owner and previously helped you comments had to do with this. Your observations about busy months and hiring issues are noted. Your responses to customer requests should be tempered by an understanding of how these challenges will affect your service. When you declare that a failed pump is a priority ticket that supersedes scheduled routine maintenance (not mentioned in your response but you did say that), you set an expectation that your customer believes. It’s true you made no promises Monday or Tuesday. But you did promise my wife that our pool would be your first service call on Thursday. I demanded nothing–simply asked you if the techs were on their way. You didn’t offer to call them; that was my suggestion. Just tell your customer the truth from the start and you won’t have to trot out your no promises mantra. BTW, alternative service provider found.
Robert Havlin
Great people and great service. Make keeping your easy to maintain.