Ken Fowler Subaru

  2.8 – 17 reviews   • Subaru dealer

Service Options:  In-store shopping

Hours

Friday9:30AM–6PM
Saturday11:30AM–2:30PM, 5–6PM
Sunday11:30AM–2:30PM
Monday9:30AM–5PM
Tuesday9:30AM–6PM
Wednesday9:30AM–6PM
Thursday9:30AM–6PM

Address and Contact Information

Address: 1265 Airport Park Blvd, Ukiah, CA 95482
Phone: (707) 468-0101
Website: http://fowlersubaru.com/

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Review Summary

Lola Whitehead
Friendly staff and quick service.
Joshua R
Great place and selection
Wynn Bailey
Pleasant waiting room with wi-fi and coffee.
Doug X
I went in on a Sunday to purchase newer vehicle (2k miles) that I saw on their website. I agreed to pay full price. When I told them that I was paying with a personal check, the salesman excused himself and return few minutes later claiming that they could not take a personal check and that I would have to get a cashiers check. He promised to deliver the vehicle to my door detailed and with a full tank of gas. It was disappointing, but I agreed. I was excited with the truck, so I felt it was work taking some time off work to do the banking portion of the deal. I thought it was also a good gesture to have the truck delivered, since I lived I hour away.When signing the paperwork, the ‘financials employee’ was surprised with the idea that they would not accept my check, claiming they could simple wait until the check clears or do credit check (My wife and I both have credit scores over 800). It was at that point that I felt that realized that their policies may differ based upon the skin color of the customer…but I thought…they make good on the truck this could be overlooked.I procured the cashier’s check the next business day then called the salesperson to arranged an exchange (check for truck) with his driver and my father-in-law. I went back to work. After the exchange my father-in-law called me to let me know the truck had arrived, but the truck was not detailed and the gas tank was on empty. I texted the salesperson immediately. He said this should not have happened and he would have a gas card sent to me in the mail.Several weeks go by with no gas card. I called Ken Fowler Auto. I spoke with a salesperson who said he would check it to it and call me back. He never did. I called…same salesperson put me on hold…hoping I would go away. I did not. When he finally returned to the call, I asked to speak to his manager. He put me on hold again…returning to tell me the manager does not have time to speak to me and hung up.P.S. As for making it right?…you did send a gas card that filled up 1/2 of the tank. But I am interested to know…How does that make it right? I have not received an apology from the salesman (Chris) that hung up on me or the sales manager that refused to take my check or my call.
Tim W
Inquired about a used vehicle, first couple of interactions went well. Even discussed possible trade in and an offer. Salesmen even took some personal info down. Salesmen was going to check with manager about my offer and get back to me. This is where the salesmen disappeared, I texted and called multiple times concerned about my personal info. I called the dealer again, speaking with a different salesmen, he told me he would look into the vehicle that I was interested in, try to find out what happen with my info, and call me back in twenty. Never heard back. I would not recommend or trust this dealership.
Juliw Berry
We appreciate the service we get from this dealership. They are responsive and forthcoming in all of our interactions. We highly recommend supporting this dealership.
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