Since 1916, Kay Jewelers has grown from one store to more than 1,100 from coast to coast. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. We are fully committed to providing a superior shopping experience – both in our Thousand Oaks Kay Jewelers Store and online. Our jewelry consultants are empowered with the knowledge to assist each guest both online and in person. Shop our selection of engagement rings, wedding rings, diamonds, gemstones, gold, contemporary metals, watches and more. Kay Jewelers carries a wide selection of famous name brand styles, including Ever Us™, Neil Lane Bridal®, Adrianna Papell, Tolkowsky® diamonds and Le Vian Chocolate Diamonds®.
Retail jewelry chain featuring engagement rings, timepieces & designer collections.
Located In: The Oaks
Service Options: In-store shopping · Curbside pickup
Health and Safety: Mask required ·
Address and Contact Information
386 W Hillcrest Dr, Thousand Oaks, CA 91360
Phone: (805) 371-4408
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Kay Jewelers – The Oaks
Kay Jewelers. Offering fine jewelry at a great price, we are fully committed to providing a superior shopping experience. Enjoy a wide selection of engagement …
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Great experience and service cant wait to be back
A month and a half later the entire main stone and setting fell off.
Super friendly staff.
On a quick weekend getaway, we were looking for some keepsakes to celebrate our 1st year together. We ventured in this Kay’s and the staff was so nice & knowledgeable. She has taken off her bracelet since we left! You guys scored me major points!!! Thanks!!!
My military son and daughter-in-law have had nothing but heartache with the wedding ring he bought for his bride-to-be. Within a few weeks of having the ring, the diamond fell out. Long story short, this happened again and now after fixing the ring a third time with platinum, the ring stands higher than before and my daughter-in-law doesn’t like it. Kay Jewelers will NOT take the ring back. Half of the 4+ months she has had the ring, it has been back with Kay to be fixed. Unless Kay makes this right with my son and daughter-in-law, I work in a very public domain and plan to let EVERYONE I know NEVER to shop at a Kay Jeweler!
The ring was bought in December. Mid January we brought it back because the prongs were loose. I got the ring back 2 week after the repair. My husband had purchased the Insurance on my ring when he bought it. A month and a half later the entire main stone and setting fell off. Because I’m in the military my mom had to bring the ring once again to Kay jewelers. Shes employed and had to take time off of work to accomplish this. She expected to just drop the ring off and be on her way. That was not the case. She had to stay there while they were talking about the ring in the back room and took up her entire day while they figured out what to do. Kay jewelers made her feel so uncomfortable and they were treating her like she stole the diamond. All this is happening to my mom wile I’m on base and can’t really do anything about the situation. They told us we wouldn’t get a answer on the ring for 4 to 6 weeks. MY WEDDING WAS IN TWO WEEKS!!!. So my mom and father-in-law called corporate and told them the situation. After that, they decided to gave us a replacement ring. One month later my replacement ring has a loose main Diamond and setting once again, and they are putting platinum in it so it supposedly won’t happen again. They promised the ring was going to be back in the store on the 5th and did not actually get back to the store till the 10th.When I finally saw the ring with the platinum, it looked like a completely different ring! The before and after pictures are attached. Now it looks like the Eiffel Tower. I showed my husband and he was completely appalled and he would have never bought it if he had known this would have happened.I asked Kay’s if I can just return the ring because of all the hassle and I don’t want to be accused of stealing another diamond. Not to mention the fact that I have owned the ring for 5 months and out of those 5 months it’s been at Kay’s getting fixed for a total of 2 and a half months(half the time I’ve owned it). Then when I do get it fixed it’s a completely different ring.I most definitely will not be letting my mom anywhere near this establishment because I do not want her to have to go through anything like that ever again.I don’t believe in their product anymore. They will not let me return the ring, so hopefully you won’t see me on here again after they supposedly fix the now ugly ring again. Definitely don’t recommend Kay jewelers to anyone who you care about. I have never been so disappointed in a product AND a company that sold it to me.Before all of the trouble with my Diamond ring I had purchased a rubber ring for my husband which was a size 9 from this Kay jewelers. To double check that it was the right size I asked the clerk to make sure that it was a size 9. She informed me that it was a size 9. Even said size 9 on the receipt. I sent it to my husband through the mail because he is stationed overseas. The ring was to big! He went to the nearest Kay jewelers and they told him that that was actually a size 10. He had to wait another two weeks for the new ring to come in the mail.At this point I don’t know if it is Kay jewelers as a company or if it is this specific location.