4.2 – 647 reviews $$ • Department store
JCPenney is one of the nation’s largest apparel and home furnishing retailers. Since 1902, we’ve been dedicated to providing our customers with unparalleled style, quality and value. Visit our JCPenney Department Store in Montgomery, AL and discover a wide assortment of national, private and exclusive brands to fit all shapes, sizes, colors and wallets.
Chain department store selling a wide selection of brand-name clothing, footwear, furniture & more.
Located In: Eastdale Mall
Service Options: In-store shopping · Curbside pickup
Health and Safety: Mask required · Staff required to disinfect surfaces between visits · Safety dividers at checkout ·
Hours
| Sunday | 12–7PM |
| Monday | 11AM–8PM |
| Tuesday | 11AM–8PM |
| Wednesday | 11AM–8PM |
| Thursday | 11AM–8PM |
| Friday | 11AM–8PM |
| Saturday | 11AM–8PM |
Address and Contact Information
Address:
1236 W Eastdale Mall, Montgomery, AL 36117
Phone: (334) 272-2933
Website: https://stores.jcpenney.com/al/montgomery/clothing-stores-montgomery-al-2840.html
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Review Summary
Tranelia Harris-Grady
Slim selections for babies/toddlers, clean, organized, friendly staff
Cynthia Kenney
I got 5-star customer service and great prices during their black Friday event.
Beth Dee
Great price slow lines and lack of knowledge about products!
ja gil
My experience with Jcpenney is like most of the other reviews, it’s the worst experience I have ever had. I order a wedding band, and never received any shipping information. I waited to call to follow up on the expected delivery date, and was advised mo shipping information is available, there’s no communication available for the manufacturer, but told me to wait 3 days and call back. This is the type of concern for a customer who has trusted this company to deliver something extremely important. I have had no communication from this company since placing the order April 14. I will never so business with this company again. People please don’t trust it
Carol Roberts
This is your typical JC Penney. The store is well stocked, spacious and has a large selection of just about everything. The bathrooms are clean. The staff is spread out all over so you rarely see them, but there are a couple of registers open by the doors. I’m glad they once again have sale items, it makes shopping better to feel like you’re getting a good deal. Staff seems polite.
Charlotte Rudolph
Do not try calling before you get to the store for questions, and put on good comfortable shoes because the fitting room and check out counter are wayyyyy on the other end of the store. Wonder why the are closing? Customer satisfaction is wayyyyy at the bottom of their list.
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