Gerber Collision & Glass Oneonta – 86 W Broadway repair center offers quality collision auto body repair services backed by our industry leading National Lifetime Guarantee for as long as you own your vehicle. We repair all makes and models and provide free written repair estimates. Contact our Oneonta auto body shop for all of your collision repair requirements.
Hours
| Tuesday | 8AM–5PM |
| Wednesday | 8AM–5PM |
| Thursday | 8AM–5PM |
| Friday | 8AM–5PM |
| Saturday | Closed |
| Sunday | Closed |
| Monday | 8AM–5PM |
Address and Contact Information
Address: 86 W Broadway, Oneonta, NY 13820 Phone: (607) 432-6212 Website: https://www.gerbercollision.com/locations/oneonta-ny
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Oneonta NY Auto Body Repair Shop – Gerber Collision
Gerber Collision & Glass Oneonta – 86 W Broadway offers collision auto body repair with a lifetime guarantee. Call 607-432-6212.
Gerber Collision & Glass – Oneonta in Oneonta, NY, 13820 …
255 Real Customer Reviews of Gerber Collision & Glass – Oneonta – If your vehicle needs auto body repair, check out Gerber Collision & Glass – Oneonta with …
Contact Oneonta NY – Gerber Collision
Contact Gerber Collision & Glass in Oneonta NY at 86 W Broadway online or call 607-432-6212.
Review Summary
Michelle Perez
Wonderful customer service!!!!!
Sarah Doumbia
If you want to get your car fix do not bring it to this place.
David Mondore
If I could give zero stars or lower, I would rate this business a —100!!!
Justin Matteson
I am editing this review for the third time as of 9/26/2020.As I have reached the character limit that google allows, I have edited most of it for length.Despite a VERY poor experience when it comes to customer service and communication, this review has been set to what will likely be its final standing with 3 stars. In short, I was provided with ZERO communication about my vehicle during the entire 16 day period that Gerber had my vehicle, and due to an internal communication error, they responded to this review before the actions they commented on had come to pass. Since then, I have been contacted by one of their managers who provided a sincere apology, and made a meaningful attempt to make up for the complete communication and customer service negligence I experienced. I was assured that my case was an outlier, but as my business with Gerber has concluded, I have no means to verify this.Truncated original review text to follow:Original 2 star Review, as of 9/18/2020The Good:The work performed appears to be solid. Repair quality looks only slightly worse than if the vehicle was fresh from the factory. Quality of work is the one area that (originally) prevented this review from being a one star review, as quality of work is the -most- important thing from a repair shop. Gerber succeeded in this regard, though I will update my review if time proves the work to be of subpar quality.Now for the bad:Gerber Collision provided me with one of the poorest examples of professionalism and customer service I’ve encountered in quite some time, and the failure stems from neglect/negligence in communication and customer care.I dropped off my vehicle to Gerber on September 2. My repair was completed as of September 18. this is a 16-day repair window. My experience follows:Aug 31, Insurance recommended Gerber Collision. Though Travelers allows me to choose my repair shop, I accepted their recommendation and hired Gerber to perform the repairs.Sept 2, I dropped off my vehicle. The receptionist called a tech out to walk with me to, and discuss the needs of my vehicle, I was told that as soon as the tech could get my car onto a lift, I’d be contacted with information on what to expect.. I headed back in to the receptionist where I hit my first red flags. the paperwork I was given to sign was a set of blank form documents. Nothing was filled in to differentiate my Subaru from any other customer’s vehicle. I filled in the necessary description fields myself, and went next door to pick up a rental car from enterprise, then headed home and waited for the promised phone call.September 10, 8 days later. I get my only call from Gerber. The receptionist informed me that My KIA was just about ready for pickup, and they were just washing it now. Strange, since I own a Subaru. I told her that I don’t own a Kia, and she quickly dismissed herself, apologizing for getting the names mixed up on the paperwork.September 17, My -insurance company- called to tell me that the work was completed and I should arrange to pick it up ‘tomorrow’.September 18, I called Gerber on my way to work to verify that the work was completed, and to schedule pickup. At pickup, I was handed my keys and left to find my own vehicle and inspect it with no information of what work had been completed except what was listed on the bill.Review:+ Repair work looks good- Did not prepare papers before requesting signature- Did not follow through on promises to communicate- Shifted burden to communicate with customer to an insurance company- ZERO contact about Customer’s vehicle for ENTIRE repair duration- Called incorrect customer about vehicle.- no review of work completed at pickup.- When keys were returned, vehicle was not brought to customer, and no location or direction was provided as to where to find said vehicle.- One customer Lost.- One negative review left.First edit, (one star review) as of 9/23- Response from owner cites a contact from Christopher U which also never happened.- 1 star lost for lying about this.
Laura Hernandez
Recently I had my first experience with Gerber Collision and I can say it was outstanding in every way. Not only did they get my vehicle in sooner than expected, it was finished sooner than expected as well. Not only did the outside look brand new, they had cleaned in the interior as well – which totally shocked me! So awesome! Everyone was very nice and helpful as well.
Valerie B
The people here are so kind and generous! They not only were able to fix my car quickly but were super considerate in giving me a discount when they could! If you need to fix your car this is by far the best place to go!!!