Our Agents provide repair, installation and setup services on all kinds of tech at more than 1,100 Best Buy stores – including computer & tablet repair, setup and support, TV & home theater repair, car stereo & GPS installation, cell phone repair and home appliance repair. We fix most makes and models, no matter where you bought them and can show you how to get the most out of your technology.
Located In: Best Buy
Hours
| Thursday | 10AM–8PM |
| Friday | 10AM–8PM |
| Saturday | 10AM–8PM |
| Sunday | 10AM–7PM |
| Monday | 10AM–8PM |
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
Address and Contact Information
Address: 79220 CA-111, La Quinta, CA 92253 Phone: (760) 396-9368 Website: https://stores.bestbuy.com/ca/la-quinta/79220-hwy-111-1020/geeksquad.html?ref=NS&loc=ns100
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Review Summary
cheryl shepard
Came to pick up Answered all questios, did not rush.
les Caplan
Poor quality of service and poor service.
Lawrence Adamy
Absolutely unprofessional childish people.
cheryl shepard
Terrific service. Quick, a few days.Was notifed by phone as to problem options and.cost. came to pick upAnswered all questios, did not rush.Name was Chris.1st young man. At drop was excellent. Don’t know his name.
Jennifer Hui
Eric from the LQ Geeksquad was awesome (5 stars) for our washer repair. He was very prompt, courteous and informative. Getting the appointment, however, required 5 phone calls, speaking with 7 agents, and being stood up one time. Geeksquad’s phone customer service is atrocious. I would never sign up for one of their plans (we were using the manufacturer warranty for today’s service). I’d rather pay for a repair on my own then have to go through the torture again of scheduling through their system. No one on the phone wants to truly solve a problem. If they are unable to help, they tell you to call back, or transfer you to another person who unwittingly picks up the line (and then you have to start all over again).The GS phone reps should learn some customer service skills from Eric and his coworker Salvador (who called to confirm my appointment 3d prior).
les Caplan
They are the worst! I signed up for their 1 year tech support service for 1 year at a cost of $199.99. I needed tech support for a Microsoft Office problem. They said a tech person would log on to my computer in 3 hours. The tech person logged on and did not fix the problem. So I called back and then they said it would be another 3 hours till a tech person could call me again to fix the problem. Well its now over 6 hours and I am still weighting.Poor quality of service and poor service. I feel like I wasted $200 bucks since I spent over nine hours of my time waiting for nothing.