FedEx Ground

  2.0 – 312 reviews  $$ • Trucking company in Rensselaer County, New York

Address and Contact Information

Address: 253 Troy Rd, Rensselaer, NY 12144
Phone: (800) 463-3339

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Review Summary

Abideen Olanrewaju Lawal
Very conducive to work, discounts on shopping with FedEx i.d number all over American store.
Richard Willsey Jr
I’m sure someone working there has a nice new table set in their dining room.
haoyue ju
If possible please do not choose this company, very bad experience.
Jaimie Covert
I had the privilege of meeting a bunch of the workers at the Rensselaer location, and it cannot be said enough: these men and women are killing it out there. Very eye opening experience that has given me a great deal more appreciation and patience for these hard working folks.
Benjamin Chu
The folks here are unprofessional and managed to delay my package for 2 weeks for a 1 day ground delivery. The station held my package since it was delayed 4 times resulting in the recipient no longer wanting the package. The folks there didn’t even have the courtesy to call me back for it to be reshipped. The package was severely damaged (photos attached). What upsets me the most is the way that the employees there handled everything. They did not want to deal with it and said call customer service. I guess I should have checked the ratings beforehand. Looks like several customers had the same issue.2.1 stars on Google is actually pretty difficult to achieve. HQ, please address the unprofessionalism and the low rating of this facility if you want returning customers during a time of recession.
Critical: Professionalism, Responsiveness Add me to this sordid list of suspiciously similar reviews. Paid over $700 for an item. Tracking says left at front door. Nothing was delivered. Opened a claim online but have not gotten an update. Customer service consists of an automated voice. How do you reach a representative? Would it matter if I did?
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