Service Options: In-store shopping · Delivery
Hours
| Saturday | 10AM–4PM |
| Sunday | Closed |
| Monday | 8:30AM–5PM |
| Tuesday | 8:30AM–5PM |
| Wednesday | 8:30AM–5PM |
| Thursday | 8:30AM–5PM |
| Friday | 8:30AM–5PM |
Address and Contact Information
Address: 4101 McNiel Ave, Wichita Falls, TX 76308 Phone: (940) 692-6300 Website: http://theembershop.com/
Photo Gallery
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Review Summary
Joey Hayes
The staff here is very friendly and extremely helpful!
Ryan Wilson
I tried to reschedule and was blown off.
Karly Groves
Best customer service ever!!!!
Jason Vicars
I do not recommend. Service after the sell is nonexistent.
Ryan Wilson
If you are looking for a contractor to install or fix your fireplaces issues look elsewhere these guys don’t want any work! I Scheduled an appointment three weeks out to get an estimate to have a wood burning stove moved and properly installed. The morning of the appointment I was outside and missed their call. When I came back in 15 minuets later, I called back regarding the missed call. They said they gave my appointment away because I did not answer the phone. I tried to reschedule and was blown off.
William Brown
Customer service is atrocious. Contacted them regarding repair of my electric fireplace. I was told they would contact me within the week to schedule an appointment. Two weeks passed and I had not heard from them, so I called back. And called back. And called back. Finally I turned to social media to reach out to them. They called me and an appointment was set up. The day of the appointment comes and I wait. And wait. And wait. When the scheduled appointment time had passed I called them. I was told that the repairman was running late at another call and that they would have to reschedule my appointment. UNACCEPTABLE! If you are in the market for a fireplace, consider the service (or lack thereof) after the sale and consider buying elsewhere. As for me, I’m taking my business to their competitor.