Build-A-Bear Workshop

  4.2 – 68 reviews  $$ • Toy store in Thousand Oaks, California

Create your own stuffed animals at this specialty chain, also stocking toy apparel & accessories.

Located In: The Oaks

Service Options:  In-store shopping

Hours

Friday10AM–9PM
Saturday10AM–9PM
Sunday11AM–7PM
Monday11AM–8PM
Tuesday11AM–8PM
Wednesday11AM–8PM
Thursday11AM–8PM

Address and Contact Information

Address: 550 W Hillcrest Dr, Thousand Oaks, CA 91360
Phone: (805) 449-8704
Website: https://www.buildabear.com/locations?StoreID=72

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The Oaks, Thousand Oaks, CA – Build-A-Bear Workshop

The Oaks. 550 W Hillcrest Dr. Thousand Oaks, CA 91360. 805-449-8704 · [email protected] · Get Directions. Hours. Sun, Jun 6th: 11:00AM-7: 00PM.

Build-A-Bear Workshop – The Oaks

Build-A-Bear Workshop. Make your own stuffed animal friend! Choose from over 30 furry friends, stuff it and give it a heart filled with your wishes. Personalize it …

BUILD-A-BEAR WORKSHOP – 10 Photos & 17 Reviews – Toy …

COVID-19 Updates · 550 W Hillcrest Dr. Thousand Oaks, CA 91360 · (805) 449- 8704 · Visit Website. https://www.buildabear.com · More Info. Hours, Accepts Credit …

Review Summary

James L
Small kids love the experience of making their own stuffed animal.
Sophia Buller
I had a horrible experience with some very rude employees.
Henry Solis
Very nice store for building your or stuff animal and great sales
Kaleigh gregory
I am heartbroken and devastated for my two year old due to our experience this past Saturday at Build a Bear. We took my newly 2 year old to the Build-A-Bear location at the TO mall to finally give up his pacifier and put it in his very first bear. We had talked up the visit to him all day long and he was over the moon excited. I had checked the website prior to our visit to see what their new policies were for COVID and no where on the website does it state anything about a 2 year old having to wear a mask. Upon arrival to the store we were asked how old my son was, I had said he was newly 2 and they let me know that my child will need to wear a mask for his entire time spent in the store. I let her know he unfortunately doesn’t wear a mask for very long as it’s not required of him anywhere else (the cdc recommendation is 3 and up) so he doesn’t exactly grasp the concept yet. They told me he must wear it or be asked to leave. My son wore his mask for about 10/15 minutes and then was done wearing it. I sat on my knees so I was eye level with him and explained he was doing such a great job and that we were almost finished and he needed to keep it on until then. While I’m engaging in conversation with my son, the manager of the store screams at us from the other side of the store that if my son wont put his mask on then we needed to get out. My son screamed “no thank you” between tears and threw his head back and hit it on the floor. I scooped him up and rocked him while he was crying and the manager again told me I needed to exit the store right now. At that point I was completely embarrassed and my child was heartbroken as he didn’t understand what was happening at all. I am completely disgusted with the way we were treated at this location and their lack of compassion and empathy towards a two year old. I don’t believe people like that should be working with children at all.My husband who felt like my son shouldn’t be punished simply because he didn’t understand what was happening, stood in line to complete the process and have our sons bear made. The associate operating the stuffing machine watched the entire altercation happen and was in no rush to fill the bear and help get my husband out of the store. She slowly went through the whole process and had the audacity to tell my husband to hug the heart and tell her how much he loves the bear. I’m absolutely blown away by the entire experience and will never be back.EDIT: we are not in any way anti-maskers, I am fully vaccinated and my husband and I both had our masks on the entire time. We were in no way disrespectful to anyone around us and happy to comply.
Aj Wells
Such a wonderful store to bring your kids. Very helpful employees. The wait in line goes very quick.
CHRIS AND RYANNE Bustos
I was excited to do the pay your age birthday bear for my sons 2nd quarantine birthday (April 2021) I looked online, did research and bought a gift card. Once we got to the store at the mall, the doors were locked with a note on the door just saying sorry for the inconvenience. Online says they are open, the phone number works but you can’t get through to talk to anyone to get more details. I’m just frustrated that it’s not actually open and no word on when it will, I hope they update their online info. Maybe for birthday number 3.
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