4.3 – 181 reviews $$ • Cell phone store
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Retailer providing wireless plans & a range of phones, devices & accessories.
Service Options: In-store shopping · Curbside pickup
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits ·
Hours
| Saturday | 10AM–8PM |
| Sunday | 11AM–5PM |
| Monday | 10AM–7PM |
| Tuesday | 10AM–7PM |
| Wednesday | 10AM–7PM |
| Thursday | 10AM–7PM |
| Friday | 10AM–8PM |
Address and Contact Information
Address:
1801 E 51st St Suite 160, Austin, TX 78723
Phone: (512) 814-0317
Website: https://www.att.com/stores/texas/austin/116522
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Review Summary
Ronny Nuñez Rivero
Great staff, great service!
Brian Webster
Waited over an hour, trying to change my number and to get a new phone.
John Sekula
The customer service was amazing, all options were explained in detail by Tulio.
Dustin Vutera
Amy Salas was extremely personable and professional. She was knowledgable and efficient , helped me get in and out and back to work to close an important deal
Joseph Lenz
I am BEYOND UPSET. I have never been so frustrated by any service that I’ve ever used in my entire life. ATT/ DIRECTV at every turn have tried to con me and get money out of me as much as they can. Specifically DIRECTV. I unknowingly signed up for an ATT service package for 2 years with DIRECTV, which was a BIG mistake. I used the DIRECTV service for 1 month and didn’t like it. I stopped using it and suspended service so that I would not have to pay the insane monthly fee. I have now spent nearly 5 hours of my life on the phone for 2 hours, two different calls trying to get DIRECTV off my bill. I was ASSURED that all charges were gone…. but NO. They LIED and continued to charge me. I then went into the physical store to get it sorted out, I have paid a final fee of $31.16 which was reduced down from the $292.35 that they wanted. I payed the $31.16 and was ensured by the agent at the store that the DIRECTV would come off my bill and I would be done with it.. yet it is STILL on my bill, and now asking for $102.99 for DIRECTV services for the billing period of 5/20. STILL CHARGING ME. This is NOT OKAY.
Patricia Montemayor
I was very please with the customer support provided by AT&T. The girl who helped me was extremely knowledgeable and directed me with new products & services. Very pleased with my new purchases
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