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Retailer providing wireless plans & a range of phones, devices & accessories.
Located In: Stuyvesant Plaza
Service Options: In-store shopping · Curbside pickup
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits ·
Address and Contact Information
1475 Western Ave, Albany, NY 12203
Phone: (518) 489-2255
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She was extremely knowledgeable about the service and products.
My experience is with the manager who helped me to switch from Verizon.
I absolutely love how he treats his customers.
Great customer service. The manager Justin is such a nice guy and takes the time to make sure you have a great experience. He helped me switch from another company and was able to put a discount on my account so it was more affordable. This location will most surely be my go to at&t location!
I was on the brink of switching over to a new carrier after dozens of automated calls that were eventually disconnected before the representative was able to resolve my issue. I was being charged the wrong amount on my monthly bill, and needed assistance changing this along with other things on my account.I contacted the manager at this location, Justin, who was able to resolve the issues almost immediately and treated me with nothing but the best customer service. Not only did he help me, but I sent my brother to him directly the next day for help with a SIM card issue. He handled it immediately and again with amazing customer service. I feel confident sending my friends and family directly to Justin because I know he will handle their issues with attentiveness and treat them as valuable customers (something that seems unimportant to most big companies).This company is very lucky to have someone who is so attentive!
Excellent customer service from Sean. Very patient and answered all my questions. Highly recommend. Advantage of being in an outside shopping plaza instead of having to traverse an inside mall.