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Apple retail store selling iPhones, iPads & more in sleekly designed spaces.
Service Options: In-store shopping · Delivery
Hours
| Friday | 10AM–9PM |
| Saturday | 10AM–9PM |
| Sunday | 10AM–7PM |
| Monday | 10AM–9PM |
| Tuesday | 10AM–9PM |
| Wednesday | 10AM–9PM |
| Thursday | 10AM–9PM |
Address and Contact Information
Address: 23 N Santa Cruz Ave, Los Gatos, CA 95030 Phone: (408) 399-3880 Website: https://www.apple.com/retail/losgatos?cid=aos-us-seo-maps
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460 reviews of Apple Store – Los Gatos “Apple will always be apple. The opening of this store took over a couple main sidewalks in the small …
Review Summary
Eric Nelson
Solid service, wait was a little long but questions answered and resolved.
Eric Soung
Clueless people work in the retailer store level.
winston choy
Parking nearby was easy (on a weekend).
Nathan White
Great customer service, short wait compared to other Apple stores in the area.
Henry Martin
Walked in today just to look around. Noted an undercover security guard by the door as they were robbed recently. About 30 seconds after entering an employee approached me and asked if I needed any technical assistants “ no thank you just looking” he noted my Apple Watch and asked if I would like to check out the newest one “sure” he took me over to the “toys” and handed me one to look and and said here check it out and if you have any questions please ask, them walked away. My kind of employee “very helpful but no sales pressure” good job Apple with your customer service.
Chris Gomez
Horrible service. What happens if you only have one device and can’t make an appointment online. You go in right, and try to set up an appointment, yeah thats what i thought too. As i thought, i can go in quickly for 5 mins or so, to make an appointment to fix my only apple device, instead i was not listened to and denied service. I HAD to make a online appointment they said and i tried to explain my situation but i was obviously not listened to. So if you don’t have 2 apple devices or any other way to set an Online appointment, don’t bother going to this apple store. The people that are outside need to be more educated on their costumer service and different ways to help people instead of just referring to the online appointments. I don’t recommend going in to ask to make an appointment. I recommend Kangaroo Mobile is your best bet and they are a recommended device fixer by apple and are very flexible and accept apple care.