Williams-Sonoma

  4.1 – 90 reviews  $$$ • Kitchen supply store

At Williams Sonoma, we believe home is the heart of everything – and the kitchen is the heart of your home. Since Chuck Williams opened his first store in Sonoma, California in 1956, we’ve helped shape the way people cook, entertain and live. Williams Sonoma offers a wide variety of cookware, bakeware, kitchen tools, tableware, specialty foods and more – all characterized by our commitment to premium-quality, artisanal craftsmanship and cutting-edge innovation. At Williams Sonoma Home, we bring classic design and timeless luxury to the comforts of home with an exclusive assortment of furnishings, lighting and decorative accessories. Our mission remains the same as it was over sixty years ago: to inspire people everywhere, every day.

Upscale chain offering high-end cookware, house-label kitchen accessories & gourmet goods.

Located In: The Shops On Lake Avenue

Service Options:  In-store shopping · Curbside pickup · Delivery

Health and Safety:  Mask required · Staff wear masks · 

Hours

Friday10AM–7PM
Saturday10AM–7PM
Sunday11AM–5PM
Monday10AM–7PM
Tuesday10AM–7PM
Wednesday10AM–7PM
Thursday10AM–7PM

Address and Contact Information

Address: 142 S Lake Ave, Pasadena, CA 91101
Phone: (626) 795-5045
Website: https://www.williams-sonoma.com/stores/us/ca/pasadena-at-the-commons/

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Review Summary

Micheal Thompson
Good selection super friendly staff.
Lily Jennerr
They were quick to charge the credit card but the service is lousy.
Kevon Houghton
Occasionally their sale prices will come close to beating online prices.
Frank Chavez
I ordered a $600 Wolf blender as a gift at the Pasadena, CA Lake Ave store. I was told it would be delivered by 4/2, in time to be gifted. Now it won’t be delivered until mid-April, but there was no contact by the store, no attempt to locate one in another store somewhere else in the US, just the original email that I had to search, access, and use to track the shipment status. Once at the original email I found the date was extended. I called the WS on Lake and a young man answered. He said he would try to locate one and call me back; he never called. I sent 2 emails to WS Customer Service; no response no reply no consideration. Choose wisely.
Eric W
Sam the manager and her staffs don’t really care about customer service. I got a set of cookware at another store. It’s a final sale item due to huge discount. I got home and one of the lids is damaged and I want to the Pasadena store to see if can be replaced and I was told no because it’s from another store and it would make their item harder to sale since it will be missing a lid for their set (which is already missing 3 lids and a 3 qt sauce pan). Instead, they would break up the set and sale it individually. Overall, my experience with the Pasadena store is bad. Unlike the Thousand Oaks store. Super friendly staffs, very attentive and not trying to sale me stuff but giving me the room to think what I want to buy.
John Langan
There’s a lot of kitchen stuff we need. I figured I would start at WS. Walked in to an empty store, two employees and made eye contact with one. Walked around a bit and was never greeted or asked if I needed assistance. After I did not find what I was looking for I inquired about it to which I received a lazy, “we’re sold out.”. The employee seemed more interested in her phone. No date on when they might be back or further information. Wasted my time. Will gladly take my business elsewhere
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