west elm

  3.6 – 146 reviews   • Furniture store

Chain retailer offering a huge selection of modern furniture, home accessories & kitchen items.

Located In: Westfield Mission Valley

Service Options:  In-store shopping · Curbside pickup · Delivery

Health and Safety:  Mask required · Safety dividers at checkout · 

Hours

Friday10AM–8PM
Saturday10AM–8PM
Sunday11AM–6PM
Monday10AM–8PM
Tuesday10AM–8PM
Wednesday10AM–8PM
Thursday10AM–8PM

Address and Contact Information

Address: 5080 Mission Center Rd, San Diego, CA 92108
Phone: (619) 543-0117
Website: https://www.westelm.com/stores/us/ca/san-diego-mission-valley-west/

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Review Summary

CLAUDE CRACIUN
Ordered a table March 16th – delivery promised by April 15.
Leslie Perea
Decent design but extremely low quality material and craftsmanship.
Denise Hutter
I’ll stick with Solana Beach location where the staff rocks.
Jennifer Wong
We ordered a coffee table which stated a flat rate delivery would include white glove service. Considering we paid the delivery fees of $50 combined, we understood that this would be delivered with white glove service. The site was unclear on the delivery of our item that it would actually need to be assembled ourselves. If we had known, trust me we would not have ordered and would’ve taken ourselves to Ikea instead. We opened the box to find that there were eaten and spit out sunflower seeds inside the box. It is absolutely disgusting especially during a pandemic. This was my FIRST order with West Elm and left a horrible impression. When I called customer service, all she said was sorry? Not sure what to help you here with. I believed this to be a premium brand which is why we were excited but this is poor service and experience.
Bruno Garibay
So, I just want to counterbalance all the negative reviews on here. Now, my experience here wasn’t absolutely stellar, but it was definitely good.I appreciated the fact that staff weren’t breathing down my throat, but it probably had more to do with the fact that they were all pretty busy. However, when I did ask for help, I did eventually get someone to help me who wasn’t extremely bubbly or anything, but she did a great job of helping me find exactly what I wanted. I wanted a very specific set of bowls that weren’t on display in the store. She looked them up, found some in the stockroom and ordered some more for me online. All in all, it was a great experience and I got what I wanted from my visit. I look forward to coming back 🙂
Jessica K
Love their products but you cannot get decent customer service here. I didn’t realize working here was so elite and made you too good to say hello or help a shopper out. I’ve been here many times and it’s so odd.
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