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Chain retailer offering a huge selection of modern furniture, home accessories & kitchen items.
Located In: Empire Stores
Service Options: In-store shopping · Curbside pickup · Delivery
Health and Safety: Mask required ·
Hours
| Thursday | 10AM–8PM |
| Friday | 10AM–8PM |
| Saturday | 10AM–8PM |
| Sunday | 11AM–7PM |
| Monday | 10AM–8PM |
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
Address and Contact Information
Address: 2 Main St, Brooklyn, NY 11201 Phone: (718) 243-0149 Website: https://www.westelm.com/stores/us/ny/brooklyn-empire-stores/
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WEST ELM – 82 Photos & 135 Reviews – 2 Main St, Brooklyn, NY
COVID-19 Updates · 2 Main St. Brooklyn, NY 11201. DUMBO · (718) 243-0149 · Visit Website. https://www.westelm.com · More Info. Hours, Accepts Credit Cards, …
Review Summary
Siva Muthiah
Great staff and good selection and service
Thiago Soares
Nice place but prices are a bit too high.
Li Ju
I got some great deals such as percent off with free shipping for small pieces.
sohyun Ahn
Great customer service! I never regret spending money at West Elm because the quality of their product is incomparable.
Amir Abu-Akeel
Tl;dr: Make sure to call West Elm about furniture you ordered, they’ll fraudulently double charge your account if you don’t keep an eye on them.We had a furniture shipment scheduled for June 4th, a month after the company charged our credit card. Nothing unheard of — pretty normal for a furniture retailer. On 2June they contacted us about a two hour delivery window on the 4th. Again, sounds ok.On the delivery day, we called West Elm to find out why the truck was late. At that time we found out the company cancelled the order midnight of the 4th, placed the item on back order and charged us a second time for an item that hasn’t even been delivered. All without telling us the delivery was cancelled.
Peter Hannah
My daughter ordered this desk 5 months ago for her 15th birthday. It finally came in today. With great anticipation, we assembled it tonight, but were gravely disappointed when the flimsy fasteners you used to join the two tops together pulled out of their holes! Please see attached pictures. I find it ironic that you design with a fairly hefty metal bracket, but used fasteners that couldn’t hold up a feather.It’s bad enough that we waited 5 months for delivery for this desk. It’s quite another thing when we pay approximately $1000.00 for this worthless piece of furniture only to have it collapse immediately after assembly. I think it was even advertised as being constructed of solid mahogany. From all appearances, this looks suspiciously like much of the cheap MDF and particle board furniture manufactured in China for big box stores. It would explain why your fasteners didn’t hold.This is completely unacceptable. My daughter is heartbroken, and I am beyond angry.We have been swindled, and I want my money back.