Hours
| Friday | 9AM–6PM |
| Saturday | 9AM–6PM |
| Sunday | Closed |
| Monday | 9AM–6PM |
| Tuesday | 9AM–6PM |
| Wednesday | 9AM–6PM |
| Thursday | 9AM–6PM |
Address and Contact Information
Address: 2841 S El Camino Real, San Mateo, CA 94403 Phone: (866) 928-3123 Website: https://residential.wavebroadband.com/
Photo Gallery
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Review Summary
Kurt Ricci
Great service from their staff and their product.
Ed Moghis
Far, far better quality of Internet service than Comcast.
Brad Lai
The customer service is awesome, as well the products they offer:
James Marion
Pretty much as bad as it gets. The connection frequently drops in the middle of the day as it working, and I have a job that (during the pandemic) requires an internet connection. Have had multiple technicians out just to look at it, shrug, and say everything looks fine. Customer service often has wait times of more than 45 minutes, likely because their product is absolute trash.EDIT:To the person from Wave who replied – what are you going to do? There isn’t a price at which not having reliable internet service is going to be acceptable. And I’ve had multiple visits from technicians – there is no shortage of communication between me and Wave. Your service (or technology) is bad and that’s not going to change any time soon. Buyer beware.
Min Gyo Kim
Critical: Professionalism, Quality, Responsiveness, Value WaveG goes down every Monday at 2:20pm and every Wednesday at 3:20pm at our apartment complex. Many residents, including myself, have been reaching out to WaveG about this issue. I have not heard back and the issue still persists after months.
Jarrett Loney
So I haven’t started using the internet yet but wanted to say that our set up process was incredibly quick. My Technician literally took about 10 min to install the service. Granted 8 of those 10 minutes was just us talking. Great service etiquette and professionalism.