Walmart Auto Care Centers

  3.7 – 36 reviews  $ • Auto repair shop

Located In: Walmart Supercenter

Hours

Saturday7AM–7PM
Sunday7AM–7PM
Monday7AM–7PM
Tuesday7AM–7PM
Wednesday7AM–7PM
Thursday7AM–7PM
Friday7AM–7PM

Address and Contact Information

Address: 1201 Stone St, Kilgore, TX 75662
Phone: (903) 984-2185
Website: https://www.walmart.com/store/572-kilgore-tx/auto-care-center

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Review Summary

Billy Horton
Friendly service some employees are not dog friendly
Janet Craver
Good customer service, very polite staff.
Terra Owens
But a great group of people.
Stephanie Ransom
When a customer comes in, waits for an hour, and comes back to find out that their car has been sitting untouched because of an issue and you forgot about her, this is bad customer service. You have 4 to 8 people working for you back in the auto center and I know there was a car wreck that happened on the lot. But, that does not excuse your responsibility and courtesy to your customers. The minute you knew my car was untouchable, someone should have had the decency to call me. I know this sounds a little like a Karen situation where I think I come first but hear me out. I got back to the auto center fully expecting my car to be ready since they were pulling my car in practically as I was walking into the store. They were jammed packed so I went shopping. At almost an hour later I come back only for the service desk lady to tell me there is something wrong. There are two mechanics just standing around the clerk needs someone to tell me what’s wrong with my car. The manager comes in proceeds to tell me what’s wrong and I asked why didn’t someone call me, ive literally been here almost an hour waiting. He throws his hands up and in the most condescending tone tells me there was a wreck on the lot and I forgot about you. What a way to make a customer feel better about their car not being able to be worked on or the waste of time that was incurred.
ronald clower
Very good treatment by honoring their warranties on tires. Good experience for me.
david holbrook
Can’t see what they do , so you just have to trust that they do.
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