3.7 – 120 reviews $$ • Cell phone store in Oakland, California
Our stores are open, so you can shop safely. We also encourage customers to use our online shopping and support. Orders with free 2-day shipping and technical support can be completed 24/7. Select local stores are open with reduced staffing and hours of operation. Appointments are recommended for customers shopping for a new device, needing assistance with device troubleshooting or account maintenance. Appointments can be made in advance from our app or website. Local In-Store pickup is available for device and accessories orders through our website. For the safety of our customers and employees, we require customers to wear face coverings when visiting our stores. See our store locator for more information about your local store.
Telecommunications company offering cell phones, wireless plans, accessories & more.
Service Options: In-store pickup · Delivery · No in-store shopping
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits · Safety dividers at checkout ·
Hours
| Friday | 10AM–7PM |
| Saturday | 10AM–7PM |
| Sunday | 11AM–6PM |
| Monday | 10AM–7PM |
| Tuesday | 10AM–7PM |
| Wednesday | 10AM–7PM |
| Thursday | 10AM–7PM |
Address and Contact Information
Address:
3264 Lakeshore Ave, Oakland, CA 94610
Phone: (510) 267-0731
Website: https://www.verizon.com/stores/details/california/oakland/oakland-lakeshore-332049/?INTCMP=INT-LOS-NON-EN-MAKEAPPT-06212015-1LOS1-RE
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Review Summary
Clifford Emmanuel
Regular neighborhood Verizon store with good service.
Anthony Lockhart
The customer service here is misleading and the network service is intermittent.
Nga Nguyen
Got my issue solved by the friendly knowledgable staff member.
Juniper Moon
OUTSTANDING SERVICE HERE!!! Julius is awesome and I am so happy we decided to come here. We ordered 3 brand new phones and accounts with them.PROS-Outstanding customer service with Julius! He is so friendly, patient, professional, knowledgeable, helped us with everything we needed and extremely competent.-Our order took awhile but it was worth it because we also opened a new line for my mom & upgraded her phone.-Everyone at this location is friendly and helpful.-EXCELLENT trade in deals-we got free Hulu, Disney & ESPN with our accounts-WE RECEIVED OUR NEW PHONES THE NEXT DAY!!!!!!!!!!-EXCELLENT customer service when calling in with any issues or problems. They follow up with you and follow through.Verizon is and will always be the best phone company. They have the BEST customer service when you have an issue or need tech support.
Jay Knecht
This store makes everything harder. First, I waited for a rep even though at least two staff were on their phones not paying attention to customers. All I needed was a SIM card for my new phone. When a rep finally came to help, she couldn’t explain why my old SIM card didn’t work in my new phone even though they’re the same size. She also couldn’t simply provide one to me even after I gave her my telephone number and followed the tedious steps for her to gain access to my account (Verizon, am I really going to hold everyone up while I read the terms of service on the risks of your own staff accessing my account? Maybe screen them better instead of holding me responsible for their failures!). When I’ve needed a new SIM card from AT&T in the past (several times with a corporate account at work), it was as easy as providing the telephone number to the account. They scanned it to associate it with the line and I was on my way. Verizon and this store make everything harder!
Aaron Sokoll
Julius was the best phone service representative I have ever encountered at any location. He helped everyone in line as quickly as he could. He expedited quick issues. He walked through my issue completely. He was pleasant and helpful throughout the process.
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