4.1 – 103 reviews $$ • Cell phone store in Monterey, California
Our stores are open, so you can shop safely. We also encourage customers to use our online shopping and support. Orders with free 2-day shipping and technical support can be completed 24/7. Select local stores are open with reduced staffing and hours of operation. Appointments are recommended for customers shopping for a new device, needing assistance with device troubleshooting or account maintenance. Appointments can be made in advance from our app or website. Local In-Store pickup is available for device and accessories orders through our website. For the safety of our customers and employees, we require customers to wear face coverings when visiting our stores. See our store locator for more information about your local store.
Telecommunications company offering cell phones, wireless plans, accessories & more.
Located In: Del Monte Shopping Center
Service Options: In-store shopping · Curbside pickup · Delivery
Health and Safety: Mask required · Staff wear masks ·
Hours
| Thursday | 10AM–8PM |
| Friday | 10AM–8PM |
| Saturday | 10AM–7PM |
| Sunday | 11AM–5PM |
| Monday | 10AM–8PM |
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
Address and Contact Information
Address:
1680 Del Monte Center Ste 12g, Monterey, CA 93940
Phone: (831) 644-0858
Website: https://www.verizon.com/stores/details/california/monterey/monterey-del-monte-324085/?INTCMP=INT-LOS-NON-EN-MAKEAPPT-06212015-1LOS1-RE
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Review Summary
Peter Ateshian
Great people great service fixed my cracked screen
Matthew Emblidge
Staff is helpful and the product selection is standard for Verizon.
김수지
They just want customers’ money, not doing their work!!!
H S
I had an 11:00 a.m. appt on 4/7/2021 to have my recently purchased iPhone (from the Apple Store) connected to cell service and to disconnect my older iPhone. I was pleasantly greeted at the door and informed I would be seen shortly. Within minutes he returned to assist me as the other assistant was going to take a bit longer helping another customer. In no time he had my new cell phone connected. I was most impressed with his friendly and courteous service and how easy he made this in-store experience. Asked how my day was going and was just genuinely friendly. Kindness goes a long way these days and he really made my day after the terrible experience I had had with a specialist the day before at the Apple Store. I wish I had gotten the Verizon employee’s name and wish I had purchased my iPhone from him at this Verizon Store. Great service! Thank-you!
Nicholas Shake
Last time I was there (about 10 years ago), they were extremely rude to me from the get go. I tried to shrug it off, but then one of them told me I couldn’t wait around in the store for 10 minutes while my device was being fixed.After being a Verizon customer for over a decade, this incident alone was enough to make me change carriers.I have never been so mistreated by a store in Del Monte shopping center in my life.They fixed my phone, but that wasn’t where the unprofessionalism and rudeness started. I believe this person who worked for Verizon had something against me personally (although I didn’t know who they were). Either way, you don’t act like that at work where you are representing the brand that pays you.
markiest sanders
Here visiting Monterey from Murrieta. The customer service representative Mo was awesome. He took time to ensure we had the best deal possible. He set up my mother in law new phone to make it look identical to her old one to avoid her being afraid of the new phone.
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