3.7 – 146 reviews $$ • Cell phone store in Simi Valley, California
Our stores are open, so you can shop safely. We also encourage customers to use our online shopping and support. Orders with free 2-day shipping and technical support can be completed 24/7. Select local stores are open with reduced staffing and hours of operation. Appointments are recommended for customers shopping for a new device, needing assistance with device troubleshooting or account maintenance. Appointments can be made in advance from our app or website. Local In-Store pickup is available for device and accessories orders through our website. For the safety of our customers and employees, we require customers to wear face coverings when visiting our stores. See our store locator for more information about your local store.
Telecommunications company offering cell phones, wireless plans, accessories & more.
Located In: Simi Valley Town Center
Service Options: In-store pickup · Delivery · No in-store shopping
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits · Safety dividers at checkout ·
Hours
| Friday | 10AM–8PM |
| Saturday | 10AM–8PM |
| Sunday | 11AM–6PM |
| Monday | 10AM–8PM |
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
Address and Contact Information
Address:
1555 Simi Town Center Way Suite 585, Simi Valley, CA 93065
Phone: (805) 955-9035
Website: https://www.verizon.com/stores/details/california/simi-valley/simi-valley-mall-286897/?INTCMP=INT-LOS-NON-EN-MAKEAPPT-06212015-1LOS1-RE
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Review Summary
Jim C Lordeman
The sales person was knowledgable and service oriented.
Jason Foods
Employees are rude and dont offer any help!!!
brian stewart
Awesome customer service even though the wait there is a little long
Christine NAhaku
Horrible customer service.Needed a new phone asap. Went to this store and was told I needed an appointment. He was not helping anyone at the time but stated he had an appointment coming shortly. I asked if I needed to pay off an existing phone to purchase a new one under payment plan. He said I needed to call them directly to pay it off before he could sell me a new phone. He made me an appointment for the next available which was the following day.Waited outside for a friend for 20 minutes. I guess that appointment was a no show.Called Verizon Corporate. Though they said there isn’t much they can do, they filed a complaint and miraculously scheduled me an appointment for that same day.Prior to my new appointment, I went to Best Buy. I bought the Android S21 and they gave me a 350 dollar credit as well as discounts for case and screen. Best if all, they were able to process payment for the balance owed on my old phone.Seems this location promotes rigid rules that are not a favorable result for good customer service. Go to Best Buy.
Audrey Austin Moore
Thompson, General Mgr was unprofessionally rude to me today. $750 iPhone purchase 24 days ago was defective (touch screen malfunction). Went out of town to funeral, then in quarantine from being exposed to Covid-19. I finally got an appt at the store. Customers were inside store, but I was made to wait outside in heat for 40 min. Patty would not explain why I (am disabled) was made to wait outside. Somehow my appt. — made over the phone disappeared. Patty approached me as I were ‘lying’, was condescending towards me and generally refused to resolve my issue. In my opinion she has no business being in a position of authority. My dealings with her have made me want to take my three accounts from Verizon. I plan to file a Small Claims case for the phone and perhaps any fees for service I am responsible for. These are hard times and being kind and professional is even more pertinent now. : )
Jesse Garcia
Knowledgeable and professional staff. Answered all my questions and got me what I wanted. UPDATE: I was supposed to receive my phone today, but got a notice that I won’t get it until the 22nd! Not happy at all.
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