3.4 – 173 reviews $$ • Cell phone store in Riverside, California
Our stores are open, so you can shop safely. We also encourage customers to use our online shopping and support. Orders with free 2-day shipping and technical support can be completed 24/7. Select local stores are open with reduced staffing and hours of operation. Appointments are recommended for customers shopping for a new device, needing assistance with device troubleshooting or account maintenance. Appointments can be made in advance from our app or website. Local In-Store pickup is available for device and accessories orders through our website. For the safety of our customers and employees, we require customers to wear face coverings when visiting our stores. See our store locator for more information about your local store.
Telecommunications company offering cell phones, wireless plans, accessories & more.
Located In: Canyon springs
Service Options: In-store pickup · Delivery · No in-store shopping
Health and Safety: Mask required · Staff wear masks ·
Hours
| Friday | 11AM–7PM |
| Saturday | 11AM–7PM |
| Sunday | 11AM–6PM |
| Monday | 11AM–7PM |
| Tuesday | 11AM–7PM |
| Wednesday | 11AM–7PM |
| Thursday | 11AM–7PM |
Address and Contact Information
Address:
2851 Canyon Springs Pkwy Ste B-C, Riverside, CA 92507
Phone: (951) 697-3035
Website: https://www.verizon.com/stores/details/california/riverside/canyon-springs-243723/?INTCMP=INT-LOS-NON-EN-MAKEAPPT-06212015-1LOS1-RE
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Review Summary
Ryan
Great service had problems with my charger and they fixed it, thanks alot
Noe Garcia
The sales person wasn’t even knowledgeable in the area of his work.
Allen Strzelecki
Came in wasnt greeted waited 30 mins in line.
Josh Pack
Went it to get a new sim card since the previous one failed. I showed up 15 minutes after they opened, they had a few employees not doing anything, I asked the lady outside if there was ANY WAY POSSIBLE I can get this done fast and her response was only Wait your turn. When I was able to get helped by a tech that same lady stated See sir it just takes patience. After that she refused to give the tech a sim card in spite of me so the tech had to go get one from the back. When they got me all setup, they gave me a completely wrong number. I had to call Verizon Tech support who stated that the employee would have had to have gone OUT of his way in order to give me the wrong number. Every time I have come to this location they have been unprofessional and rude (No wonder security is on site). I wish there was other autorized dealers around that I can go to for corporate needs instead of this poorly managed store. To top it off, I have a diesease to where I am sesnitive to light and I have to wear sunglasses for the first part of the day. The tech that purposely gave me the wrong number said What’s up man, comming in here looking like the flash.
firstsisco
On my second appointment (first was cancelled by Verizon), I explained my problem to Joanna the store manager. She returned to helping another customer which was fine because he was ahead of me. After a half hour of waiting, Joanna came out and somehow diagnosed the problem, as needing a new Sim card. Okay, however because my name was not on my sisters account, even though the telephone number is, before I can get a new Sim card, she would need to be with me with ID to add me to the account so the problem could be fixed. Apparently Joanna decided she was too busy to be of any help. So I guess I can just keep my useless phone. I now have a very poor opinion of both Verizon and Joanna. Jim.
Nita Anglin
Waiting outside while two customers SIT at the counter to obviously set up new service/plan…. a very lengthy process.Rep came outside to put our names on a waiting list instead of just helping those that aren’t needing long, drawn out services.All I wanted was to swap out a defective accessory.They really need to have a better way of providing customer service.
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