3.3 – 123 reviews $$ • Cell phone store in Thousand Oaks, California
Our stores are open, so you can shop safely. We also encourage customers to use our online shopping and support. Orders with free 2-day shipping and technical support can be completed 24/7. Select local stores are open with reduced staffing and hours of operation. Appointments are recommended for customers shopping for a new device, needing assistance with device troubleshooting or account maintenance. Appointments can be made in advance from our app or website. Local In-Store pickup is available for device and accessories orders through our website. For the safety of our customers and employees, we require customers to wear face coverings when visiting our stores. See our store locator for more information about your local store.
Telecommunications company offering cell phones, wireless plans, accessories & more.
Located In: Northgate Plaza
Service Options: In-store pickup · Delivery · No in-store shopping
Health and Safety: Mask required · Staff wear masks ·
Hours
| Friday | 10AM–8PM |
| Saturday | 10AM–8PM |
| Sunday | 11AM–6PM |
| Monday | 10AM–8PM |
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
Address and Contact Information
Address:
121 S Westlake Blvd Ste 104, Westlake Village, CA 91362
Phone: (805) 370-1112
Website: https://www.verizon.com/stores/details/california/westlake-village/thousand-oaks-201900/?INTCMP=INT-LOS-NON-EN-MAKEAPPT-06212015-1LOS1-RE
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Review Summary
Duffy Moss
Service is food, better than the actual Verizon Company.
velogreg
Plenty of parking and the staff is very efficient in servicing customers.
Dr. Sam Onyebuchi
Very rude and unprofessional set of people.
Jeff Pics
Appointment only, and there is no appointments, even when you show up and the whole store is completely empty. The only people are the employees standing around. I pointed it out to them, and they still did not help me. These are only employees and they do not care about the customers from the company. This company DOES NOT CARE ABOUT IT’S CUSTOMERS.
EmpathyTour IntegrityAct
“IM NOT GONNA SIT HERE AND HELP YOU”My mother waiting patiently and finally helped after calling someone over was told by “Chris” that he “won’t sit here and help her” load her phone from an exchange lemon iPhone XS plus to a new one because “there are too many people here and I’m not gonna sit here and wait for you. You need to do it yourself”. Vinnie stepped in but the lack of customer basic support from Chris was ridiculous. Put him in the back stocking stuff. He should NOT be on the customer floor.Update in response to Verizon: I just ordered a 512 gb iPad Pro 12.9. How about a discount or match the same price for the 1 TB as compensation for a horrible experience? My email is ready_dave @ yahoo dot com
corinne forti
If I could give this place no stars, I would. After making an appointment and Verizon customer service telling me that personnel could transfer data, they refused. No sense of service. Customer doesn’t matter. I walked out.
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