3.3 – 185 reviews $$ • Cell phone store in Santa Monica, California
Our stores are open, so you can shop safely. We also encourage customers to use our online shopping and support. Orders with free 2-day shipping and technical support can be completed 24/7. Select local stores are open with reduced staffing and hours of operation. Appointments are recommended for customers shopping for a new device, needing assistance with device troubleshooting or account maintenance. Appointments can be made in advance from our app or website. Local In-Store pickup is available for device and accessories orders through our website. For the safety of our customers and employees, we require customers to wear face coverings when visiting our stores. See our store locator for more information about your local store.
Telecommunications company offering cell phones, wireless plans, accessories & more.
Located In: SP+ Parking
Service Options: In-store shopping · In-store pickup · Delivery
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits · Safety dividers at checkout ·
Hours
| Friday | 10AM–7PM |
| Saturday | 10AM–7PM |
| Sunday | 11AM–6PM |
| Monday | 10AM–7PM |
| Tuesday | 10AM–7PM |
| Wednesday | 10AM–7PM |
| Thursday | 10AM–7PM |
Address and Contact Information
Address:
2530 Wilshire Blvd Ste A, Santa Monica, CA 90403
Phone: (310) 828-1279
Website: https://www.verizon.com/stores/details/california/santa-monica/santa-monica-203506/?INTCMP=INT-LOS-NON-EN-MAKEAPPT-06212015-1LOS1-RE
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Review Summary
Stefen Fangmeier
I also observed other customers to have a great experience with the staff.
Chris Khatchaturian
God awful service Makes DMV seem customer friendly
Liz K
Was told 20 min wait; waited an hour and finally gave up without being helped.
Nik Castañon
Ask for Rue! This man knows his job! I can’t express enough that he took excellent care of me. I was honestly dreading going into the store. He truly respected my time. Thanks again man.
; D Winner
Ana is the BEST
James Raynor
One of the worst customer service experiences of my life. Gross incompetenceI exchanged my iphone for an android, and the teller thoughtlessly sent the package to the wrong address where no one is presently residing. She figured it out after the order was submitted, and never asked me to confirm any address. Then the teller and manager lied multiple times, telling me that the package would not be left at the door without a signature (I’ve done this before and they most certainly do leave it), and urging me not to call 611 for help because it was a waste and that they would tell me the same thing. I called anyway in the morning because the service center was closed for the night, and they informed me that changing addresses is easy, but that it was too late to do so. It is now headed to the wrong address in another state, where someone will undoubtedly steal the package from the porch, and I’ll be left with the tab.Buyer beware. If you go to this store after reading this review, you’ve earned the experience that’s coming.
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