Verizon

  4.1 – 215 reviews  $$ • Cell phone store

Our stores are open, so you can shop safely. We also encourage customers to use our online shopping and support. Orders with free 2-day shipping and technical support can be completed 24/7. Select local stores are open with reduced staffing and hours of operation. Appointments are recommended for customers shopping for a new device, needing assistance with device troubleshooting or account maintenance. Appointments can be made in advance from our app or website. Local In-Store pickup is available for device and accessories orders through our website. For the safety of our customers and employees, we require customers to wear face coverings when visiting our stores. See our store locator for more information about your local store.

Telecommunications company offering cell phones, wireless plans, accessories & more.

Service Options:  In-store shopping · Curbside pickup · Delivery

Health and Safety:  Mask required · Staff wear masks · Safety dividers at checkout · 

Hours

Saturday10AM–8PM
Sunday11AM–5PM
Monday10AM–8PM
Tuesday10AM–8PM
Wednesday10AM–8PM
Thursday10AM–8PM
Friday10AM–8PM

Address and Contact Information

Address: 3210 Midwestern Pkwy, Wichita Falls, TX 76308
Phone: (940) 692-8080
Website: https://www.verizon.com/stores/details/texas/wichita-falls/wichita-falls-324308/?INTCMP=INT-LOS-NON-EN-MAKEAPPT-06212015-1LOS1-RE

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Review Summary

Morgan Adams
Awesome service, awesome people!
Taylar Abila
But this time I had a very bad experience with the customer service.
Glenn Emmert
Quickly identified and answered my questions about the issue .
savannah c
First time setting up my own phone line so everything was new and I needed a lot of explanations. If you need help and good customer service, ask for Jordan or Ricardo! Both were super professional, knew what they were doing, and were super patient while explaining how everything worked. I walked out happy and informed. They made one more transitional milestone of adulting so much smoother. Thanks guys
Cynthia King
I called them over a week ago. The animated voice proceeded to tell me that at this time they were too busy to please contact through there online site. Went to the online site. They responded that they would contact me within 24 to 72 hours. No response. I went to a local Verizon store that I had previously called. And supposedly they were too busy to pick up the phone too. When I arrived at the store there was no one in it but me. Wanted to get my phone info change from old phone to new phone. They said they were having Wi-Fi problems and it could take a while like maybe 3 hours or up to 8 hours. I asked him if there was another local Verizon store. And with directed across the street. Walked in there and was told that it would cost me $37 Plus to get my info change from old phone to new phone. Verizon has been my carrier for many years. I still have not got info transferred. I have had new phones over the years and taking them to either where I purchased them or to my carrier and it has never cost me a penny to have info transferred from one phone to another.Shame on you Verizon. You never contacted me what you said you would. Your local stores don’t answer their phones. I am considering changing carriers.
Kolby Broussard
Immediately greeted with professional interaction the second I stepped foot through the threshold of this establishment. Mario explained to me the options in properly communicated detail having me confident in my selection. His level of professionalism was top tier.
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