4.0 – 294 reviews $$ • Cell phone store
Our stores are open, so you can shop safely. We also encourage customers to use our online shopping and support. Orders with free 2-day shipping and technical support can be completed 24/7. Select local stores are open with reduced staffing and hours of operation. Appointments are recommended for customers shopping for a new device, needing assistance with device troubleshooting or account maintenance. Appointments can be made in advance from our app or website. Local In-Store pickup is available for device and accessories orders through our website. For the safety of our customers and employees, we require customers to wear face coverings when visiting our stores. See our store locator for more information about your local store.
Telecommunications company offering cell phones, wireless plans, accessories & more.
Service Options: In-store shopping · Curbside pickup
Health and Safety: Mask required · Staff wear masks · Staff required to disinfect surfaces between visits · Safety dividers at checkout ·
Hours
| Sunday | 11AM–5PM |
| Monday | 10AM–8PM |
| Tuesday | 10AM–8PM |
| Wednesday | 10AM–8PM |
| Thursday | 10AM–8PM |
| Friday | 10AM–8PM |
| Saturday | 10AM–8PM |
Address and Contact Information
Address:
204 N Hood Ave, Gadsden, AL 35903
Phone: (256) 546-2351
Website: https://www.verizon.com/stores/details/alabama/gadsden/gadsden-284922/?INTCMP=INT-LOS-NON-EN-MAKEAPPT-06212015-1LOS1-RE
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Review Summary
Vince n Catherine Higdon
Good products,Service and great employees
Hope White
Awesome place to go for phone service.
Tabatha Mcafee
The Staff are very knowledgable Friendly and helpfull
Jaclyn McNew
Great customer service! Not pushy, only sold me what I went for. Super nice! Knowledgeable!
Hal Scoggins
It is a good place to get phones.**Update** for November 26, 2019.Bought a new unlocked Moto G7 Power smartphone on Amazon and took it to this Verizon store.The manager Kaitlyn was difficult and rude. She refused to activate my new 4G LTE phone she even even went as far as to outright lie to me when she insisted my phone was not a valid Verizon phone. It clearly states on the box that it’s compatible with Verizon. Even after I showed her on the box she was determined not to help me.I went out in the parking lot and called Verizon’s customer support and gave the rep the IMEI #, the rep on the phone said the phone would indeed work on the Verizon network. I went back into the store to get a sim card the manager again refused help. She wouldn’t give me a sim card even though I’m a Verizon customer. The manager told me I should have bought their phones and not buy from Amazon. I tried to buy the Moto G7 power from her store a couple of weeks prior but they didn’t have that model in stock at the time and was waiting on a shipment. I ended taking it to the Guntersville location where I was greeted by a helpful employee. The Gadsden Location seems to frown upon prepaid customers, only two days before the same location that adamantly refused me service was filled with people who they helped.
Nicholas Laster
When I was moving my number from my mother’s account me and my friend were put through 3 days of calling support and trying to get a number transfer pin. We had gotten everything set on the support online but then was told that I wasn’t on the account and that my mother must have just removed me when I came from there. We got fed up and got my mother who was able to resolve the issue in less then 5 minutes. Now this isn’t entirely the people who work here’s fault but the one that irritated us to no end provided no help and prompted me to go through all this. The last worker who helped us was great and is the only reason I’m giving 3 stars because she was kind and able to help the problem and understood our situation vs just dismissing us and offering no solutions
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