3.9 – 161 reviews $$ • Cell phone store in the Jamestown West, New York
Our stores are open, so you can shop safely. We also encourage customers to use our online shopping and support. Orders with free 2-day shipping and technical support can be completed 24/7. Select local stores are open with reduced staffing and hours of operation. Appointments are recommended for customers shopping for a new device, needing assistance with device troubleshooting or account maintenance. Appointments can be made in advance from our app or website. Local In-Store pickup is available for device and accessories orders through our website. For the safety of our customers and employees, we require customers to wear face coverings when visiting our stores. See our store locator for more information about your local store.
Telecommunications company offering cell phones, wireless plans, accessories & more.
Service Options: In-store shopping · Curbside pickup · Delivery
Health and Safety: Mask required · Staff wear masks · Safety dividers at checkout ·
Hours
| Tuesday | 10AM–7PM |
| Wednesday | 10AM–7PM |
| Thursday | 10AM–7PM |
| Friday | 10AM–7PM |
| Saturday | 10AM–7PM |
| Sunday | Closed |
| Monday | 10AM–7PM |
Address and Contact Information
Address:
901 Fairmount Ave, Jamestown, NY 14701
Phone: (716) 763-7500
Website: https://www.verizon.com/stores/new-york/jamestown/jamestown-283648/?INTCMP=INT-LOS-NON-EN-MAKEAPPT-06212015-1LOS1-RE
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Review Summary
Ryan Bump
Great staff and extremely helpful and quick service
Douglas
Quick and good service but high prices on add ons
Don Pool
Tons of people waiting and few workers.
Rachel Deno
Josh was great! I came in on a Friday and he set me up with an appointment for Saturday. He helped walk me through the options for phones and phone plans. And he even helped me to get my new phone up and running.Transferring from T-Mobile I was worried it would be a difficult process. Josh couldn’t have made it any easier!
James Bello
Scheduled an appointment for my mother to pick up her new Iphone and get help transferring content from her android. The appointment was scheduled for Friday 8/21 from 2-2:30. When she arrived, she was handed her new phone and told that since that were not allowed to touch the phone all they could do was give her a sheet with directions on it. The employee, Adam, seemed to be uninterested in helping my mother. I realize employees can’t touch the phones but it seems from other reviews and from talking to other friends in Jamestown, Adam could have offered to help my mom navigate and transfer the content without touching her phone. I would have shipped the phone to her house if I knew that was the level of service she would receive. What is the point of scheduling an appointment, making the appointment specifically to help transfer content and then being told no help is available figure it out yourself.I have tried to call the store and all calls get routed to the call center. I need someone to call me to discuss this poor customer service. The assistant manager, William Loveless, was given my number today so hopefully he calls me back. This level of customer service is unacceptable. Sounds like people yesterday didn’t want to do their job and couldn’t take the time to help my mother with a simple request. Using an excuse to deny customer service is unacceptable, especially when other reviews and others have said employees have been willing to help without touching the phone.
Kenneth Labuskes
Worst service ever. John the manager is ok. Verizon will tell you that your service is canceled but will continue to bill you. Be careful! These guys are really shady.Edit: I sent an e-mail several weeks ago and have not been contacted. Oh well. I guess your response was just to make it look like someone in the company cared. I would take away the last star now if i could. Worst customer service ever!
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