To help limit the spread of COVID-19, we’re closing our brand stores to walk-ins and will be operating on a by-appointment-only basis. To book an appointment, please call +1-855-808-1100. If you have questions about our bikes or an order, you can continue to contact our support team by phone or email. Take care and ride safe!
Service Options: In-store shopping
Hours
| Thursday | 11AM–7PM |
| Friday | 11AM–7PM |
| Saturday | 11AM–7PM |
| Sunday | 11AM–7PM |
| Monday | 11AM–7PM |
| Tuesday | 11AM–7PM |
| Wednesday | 11AM–7PM |
Address and Contact Information
Address: 326 Wythe Ave, Brooklyn, NY 11249 Phone: (855) 808-1100 Website: https://www.vanmoof.com/en-US/stores/brooklyn?utm_source=google&utm_medium=lastmile&utm_campaign=VM5
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Review Summary
Christian Thomas
Great sales and service experience and obviously amazing bikes.
Stefan Schwarz
Payed the full price, received the bicycle very fast – BUT with missing parts!
T
I had a wonderful experience talking to the people here.
Michael Owen
The bike is ok but I would avoid relying on this shop once you’ve got the bike – find another place you trust. I paid $120 for a tune-up less than a year after getting the bike (far more than they quoted me) and had to take it back three times for ensuing problems with the brakes. Then I dropped in to ask about a noise I was having trouble pinpointing and was told they wouldn’t even look at it without an appointment. This may be a management problem because the staff seems pretty perpetually overworked. At this point I just associate this place with frustration.
Adam Shalaby
I’m from Canada, and was helped by phone and email by David, and he gave me incredible peace of mind securing my 2017 VanMoof Electrified S right before everyone went crazy when the weather got better and wanted one as well.When I finally arrived to pick it up, Tim was great. Even though they boxed her up super nice, it didn’t fit, but Tim was happy to unbox and take apart the bike to load her into the car. While he did that, David showed me how to use the bike, with all the tricks, and printed out some extra instructions for putting the bike back together just in case.VanMoof customer experience, in my opinion, is up there in the highest echelon! Even when I test rode in Berlin, the people working there were incredibly helpful and professional.I picked it up May the Forth, so I called her the Millennium Falcon. I expect to enjoy her tremendously! Amazing bikes!!!
Chan L (Chan)
Went there yesterday with my friend for test ride, best experience ever Kenny is knowledgeable and friendly no bs real stuff here. Super patience ,Kenny deserve a promo! Getting my bike from here soon.