Karim Abdulla
If you need counter service, however, be prepared to wait…
Ash Banks
They dont open at 8:30 am been here and no none is here at customer service…
Karim Abdulla
If you’re headed to the downtown Buffalo location on W. Genesee, be prepared to wait. Went in on a Monday at 2:40 pm and customers were lined up through the lobby back to the PO boxes. Only one Clerk working. Customer at the counter was shipping a package overseas, so the transaction was proceeding slowly (customer had a lot of questions). Supervisor was called to lobby to assist: Supervisor shows up (a couple of minutes after being paged) and asks whether anyone was either: (a) picking up mail; (b) mailing something that already had postage on it (i.e., just dropping off); or (c) had a question. No one responded (everyone else seemed to need to mail something or require some other form of service). Supervisor, however, does not take any customers; rather he returns to the back of the post office. Line still has not moved at all – customer shipping international package is still at service desk being assisted by the lone clerk. Several new customers have entered the building, looked at the line and left. Some of the customers in line give up and leave, so I get to move up a few paces…however, same customer (international shipper) is still at the counter. Given the fact that every customer in line in front of me has either a package or passport application or some other thing that looks like it might some time (I just wanted some stamps — and there is no lobby vending machine), it appears that it may be while before I am served. After 15 minutes I ended up giving up and leaving (I had barely moved, but for the fact the people in front of me had given up and left!). To be clear, lone Clerk was doing the best she could, so it was NOT her fault at all.Post Office was woefully understaffed at the time I visited.Bottom line: location is convenient if you live or work downtown and simply need to drop off metered mail or pre-posted packages. If you need counter service, however, be prepared to wait…
EZ
I needed a package to be picked up and shipped but Staff claimed that I had a dog on property when I didn’t! and wouldn’t have someone pick it up, but online it says otherwise….below mediocre customer service smh
Judith Postelle
Postoffice was empty, of customers. This saturday at elmwood/eagle sts. Cheerful lady clerk. I arrived around 9:35am. The clerks are always helpful.