U-Haul has everything for your local or long-distance move, including truck rentals, trailers, cargo vans, pickup trucks, and self-storage. Other available moving solutions include portable U-Box containers, Moving Help® providers, hitch installations, moving and shipping boxes, propane and online reservations.
Hours
| Sunday | 9AM–5PM |
| Monday | 7AM–7PM |
| Tuesday | 7AM–7PM |
| Wednesday | 7AM–7PM |
| Thursday | 7AM–7PM |
| Friday | 7AM–8PM |
| Saturday | 7AM–7PM |
Address and Contact Information
Address: 139 Broadway, Albany, NY 12202 Phone: (518) 449-2034 Website: https://www.uhaul.com/Locations/Truck-Rentals-near-Albany-NY-12202/800057/?utm_source=gmb&utm_medium=primary&utm_content=800057
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Review Summary
Phantom 518
I have had a good experience with this store in the past. But after the day I had with them recently I would recommend someone different. The staff was unprofessional and …
dylan spring
Ordered a truck online from here, they called me to tell me it wasn’t available at their store and I had to go to a different store, then charged me for dropping off at d …
alan waters
Great place and great people but usually not enough staff.
Thomas Alexander
I am posting this review because I just had a good experience with this company/location. Like another reviewer (on Yelp?) I felt very uncomfortable going here because of bad reviews – and while I am sorry that people had a bad experience, for my part, the worry just added more stress to what turned out to be a very smooth transaction.I rented a car hauler to pick up a an electric car in Albany and get it home. (Not enough tome to register it to drive it home.) I was nervous about driving four hours and having a problem, but…I picked up the hauler with no problem. A guy there hooked it to my van no problem. We loaded up the hatchback onto the hauler no problem. I drove home no problem. Returned the trailer to a different location no problem.I went in on a Thursday and one associate was busy with another customer. Another (newer) associate came in to help the first customer but needed help with some details (or maybe the more experienced associate just had a lot of suggestions.)The price was reasonable. Possibly less than I expected. The other customer, I overheard, had a very expensive bill and was trying to get a handle on charges so he could plan better next time. I think it’s important to read the information carefully and understand how you’ll be billed before renting.My one complaint is that it seemed to be impossible to get in touch with the location by phone. I called and held for what seemed like forever – being told again and again that my hold time would be 10-15 minutes and I just gave up. I used the chat feature from the national UHaul web page. That was slow too – but once someone got on the chat with me s/he was able to assure me that my reserved trailer was already at the location and answer some other questions I was uneasy about.My trip was a last minute thing. My advice would be to plan ahead and find out what the charges are ahead of time. I found the web page easy enough to use and this location gave me no problems checking out, finding my trailer, getting someone to put it on for me (wow! I didn’t expect that.) Nobody bothered me when I met up with someone in the same parking lot to buy his car and took my time loading it up. Access to the expressway was super easy (if you study the map ahead of time).Be sure to watch the suggested videos and other information on line. They’re very helpful.If I need to Haul another car, I would be glad to repeat this experience.Four stars. (Holding back the fifth star for the telephone experience.)
Ryan Lifton
Fun afternoon just got stuck on the third floor of uhaul.Broken elevator had to walk up to the 6th floor to find out it was locked to walk back down to the first floor that was locked ended up on the 3rd floor 80 degrees and then get stuck with these other guys to finally get told by the staff to use the stairs that says you will be charged $50 to go threw this door miss communication on uhauls part
Jeffrey Ward
I arrived at the U-Haul early I got contact less rental. I had to go out in the pouring rain to find the truck. I took pictures in the rain was told my mask wasn’t off my face enough then had to wait half hour to get ok to get key. Only to find out had to go inside to get the key. So skip the line cost me hour of my 8 hour rental. I get in truck door doesn’t shut properly so driving with door locked so doesn’t open up. Start driving fighting steering wheel. An hour to my destination. I can’t see anything wipers are horrible. I get back thank the Lord. I return the truck with extra gas nothing taken off bill. Outrageous price, horrible service and no safety measures, absolutely horrible experience.