TUMI Store – Roosevelt Field Mall

  4.2 – 13 reviews   • Luggage store

This upscale chain known for luggage & briefcases also sells accessories for business & travel.

Located In: Roosevelt Field

Service Options:  In-store shopping

Hours

Tuesday11AM–8PM
Wednesday11AM–8PM
Thursday11AM–8PM
Friday10AM–9PM
Saturday10AM–9PM
Sunday11AM–6PM
Monday11AM–8PM

Address and Contact Information

Address: 630 Old Country Rd, Garden City, NY 11530
Phone: (516) 248-0956
Website: http://www.tumi.com/store/0000001033?y_source=1_MTA5MzE5NDYtNzE1LWxvY2F0aW9uLndlYnNpdGU%3D

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Review Summary

Brittany Sun
I requested repair and wanted to know how Tumi will treat my bag. The sales said “I don’t know”, and the store maneger said “I have no idea”. When I called the store to request a tracking number, the store manger said “I have no idea” again, and said they pick up everyday”. By the end of the call, the store manger hanged up my phone call without saying a word!I couldn’t bear this kind of attitude and customer service like this. Really disappointed with Tumi store at Roosevelt mall. I’m a loyal customer of Tumi as well as my friends. I don’t think I will go that store again, and will definitely NOT recommend my friends to go that store anymore.That’s the worst shopping experience in my life EVER!!! That store manger disqualify of being a sales AND I don’t think she can represent the culture of Tumi, which is trustworthiness and reliability. I couldn’t see any from that store especially from the store manger.I feel terrible and sorry about you who hired such an employee to ruin your company. Until the store manger changed, I will NOT go to that store any more. By the way, that store is the nearest to my location, which means, I will not shop Tumi until that store charged its attitude and whole atmosphere.
Evan L
This store and its staff remind me why its worth spending my hard earned money on TUMI products. The manager Miguel and his staff go above and beyond to ensure their clients are satisfied. Anytime I have had an issue with a TUMI product this staff makes it right and quickly. TUMI thanks for having great products and thanks for employing staff that truly cares about your customers.
Soumik Chaki
As good as always.
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