Toyota Escondido

  4.6 – 4,874 reviews   • Toyota dealer

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Toyota Escondido is a family owned and operated automobile dealership located in Escondido, CA. We are proud members of our community and work hard to earn the business of each and every customer. We maintain a huge selection of New, Used and Certified Pre Owned Trucks, Cars, Minivans, and SUVs. We also have a Service center, Collision center, Parts Department, Special finance division and a full service Rent a Car department all designed to serve your vehicle needs.

Service Options:  In-store shopping · In-store pickup

Hours

Thursday9AM–7PM
Friday9AM–7PM
Saturday9AM–7PM
Sunday10AM–6PM
Monday9AM–7PM
Tuesday9AM–7PM
Wednesday9AM–7PM

Address and Contact Information

Address: 231 E Lincoln Pkwy, Escondido, CA 92026
Phone: (760) 746-0601
Website: https://www.toyotaescondido.com/

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Review Summary

Mario Aguirre
Overall a good experience, service done timely, enjoyed the coffee.
Ritche Araneta
Shout out to Pat Kelly and the rest of the Service Team for the excellent work!
Alan Lorberbaum
You CAN service vehicles, while providing customer service to people.
Travis Womack
Horrible experience with the service department. I purchased prepaid maintenance for the vehicle after my two years complimentary service was up. When I tried to schedule my final prepaid oil change I was told my contract expired. Considering the service was paid for I thought this was strange and asked to speak with a manager to see about a “grace period”. The manager told me you only get three months grace period and I was at five months. I was told by her I need to call corporate to get the oil change approved. I called the supplied number and was told by corporate it’s up to the dealership. I asked to speak to her manager, was put on hold and advised they would call me back. The line disconnected as she was giving me an incident number and to date no call back from them.I e-mail customer service and was told I need to call Toyota financial. Toyota financial tells me they have nothing to do with service but gives me a couple numbers to try. Finally, I get ahold of the correct department who tells me it’s standard one year “grace” period. This was a four day process of calls and emails.I call Toyota of Escondido again and speak to Jose who was knowledgeable and knew these contracts come with a one year grace period.I get the oil change completed and am told my cabin filter needs to be replaced; I pass on their $70 service and opt to do it myself for $7. I get home and notice oil leaking from the bottom of my vehicle the next morning. I look in the engine bay and it looks like a quart of oil was just dumped down the side of my motor, wheel well and shocks. It looked like there was zero effort to clean anything and that they were looking at a different vehicle when pouring the oil. I replaced my cabin filter only to discover a rodent had made a nest out of it and there were feces on top of what was left of the filter. It’s absolutely mind boggling that someone would look at that and slide it back into place like it’s not a health hazard with out mentioning to the customer that there are rodent droppings being blown into your face when running the air.I call Jose back to have Toyota check and make sure the mechanics didn’t strip my drain plug. I took the vehicle back, they say everything is to torqued to spec and they power washed the oil off my motor. Jose was very knowledgeable, helpful and offered to have his guys clean the oil off my driveway; given the experience I was having I declined.Overall, when your paying dealer prices for service you expect a good experience not the lowest quality service you have ever experienced. The original service member could have asked someone more knowledgeable than herself and the manager should have been more knowledgeable about their products; or could have made a phone call for me versus sending me on a wild goose chase that lasted four days.
Richard Caballero
Shawn and Juan helped me out a lot in my type of situation getting me a new truck.They gave me a great deal hassle free. It Took me less than an hour in and out to get my brand new Tacoma TRD Pro out the door.If you’re looking for a new Toyota I highly recommend talking Shawn Skinner. He’s super nice and super friendly. He Always have answers to all the questions I got.If I buy another vehicle I’m definitely going back to them.
Patricia Jessup
I’ve been servicing my ‘98 Avalon at this dealership since it was purchased new & it is still running well with over 200,000 miles . I’ve always trusted their service team for their expertise & excellent customer service. They follow all Covid safety precautions. The only thing that disappoints me is they have discontinued their courtesy car wash.
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