Toyota City Service Center

  4.4 – 205 reviews   • Car repair and maintenance

We are now a FAMILY OWNED and OPERATED dealership. Promising you full TRANSPARENCY excellent SERVICE and QUALITY workmanship. Our staff is trained to give you the RESPECT that you deserve while being EFFICIENT with your time and money. Only Toyota service department in Westchester that offers LOANER CARS. There is ALWAYS access to Mike Elston our Service Manager as well as Michael Ianelli, the owner of the dealership. Family members are always on premises.

Hours

Tuesday9AM–6PM
Wednesday9AM–6PM
Thursday9AM–6PM
Friday9AM–6PM
Saturday9AM–6PM
Sunday11AM–5PM
Monday9AM–6PM

Address and Contact Information

Address: 700 Waverly Ave, Mamaroneck, NY 10543
Phone: (914) 998-1070
Website: http://toyotacityny.com/

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Review Summary

Thomas Kunnumpurath
Ladies and Gentlemen, this is how service centers should be run.
Terri Power
Management was a where of the wait & not once did staff apologized.
K.C. Hui
Staffs are friendly, customer waiting area is clean and comfortable.
lickyloco paul
As recommended by a friend to have my car serviced here from now on opposed to my service center in the Bronx he was right. I Took my car for service on Saturday morning for a blower motor and My service Advisor Ralph who was extremely helpful and polite brought to my attention that there was a recall on my vehicle regarding the fuel pump told me that he will be keeping the car till Monday for repairs and will put me in a loaner vehicle sweet because my previous service department didn’t even mention any recalls to me or even had loaner cars. My service Advisor reached out to me for updates made it aware to me that I needed new tires which I was aware I needed in the first place. Come first thing Monday morning I get a call saying my vehicle will be ready at 11am and it was. The blower motor repaired under warranty and 4 new tires and recall all done fast. This will be my primary service department from now on everyone was great.
Gaurav Kalani
Great place to get your car serviced, at times there is waiting but generally the service managers are quite quick. I get a call if the repairs are more that what I am expecting which is a great comfort to know before and they will advise you in case you want to sit out for this round. Has a coffee station with snacks etc.
Susan Johnson
I searched for a service center with good reviews and came upon this one. I travelled from the city to come here because I hoped that I would have a decent experience and reliable work done. Unfortunately, I was traumatized by the charges and manner which I was treated by the customer service rep. From the get-go he was extremely paternalistic towards me and kept patting me on the shoulder, plus guiding me around like I was a child. I don’t appreciate people that I don’t know touching me and especially during COVID. I was charged over 1k for what should have been routine maintenance. The rep told me that some minor bolts had to be changed, my battery terminals needed to be cleaned, along with another minor job. I ended up being charged $800 for labor but parts were less than $150. They only had the car for a couple of hours. So shame on me for being a new car owner and not being knowledgeable about what needed to be done on the car, plus not questioning the charges when I was there. SHAME ON the rep that worked with me for ripping me off and treating me in such a condescending and paternalistic manner.
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