The UPS Store #2422 in Mobile offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services – locally owned and operated and here to help. Stop by and visit us today – Old Shell At McGregor Next To Pizza Hut.
Store offering shipping, packaging, printing & other services, plus office supplies.
Located In: Spring Hill Village Shopping Center
Hours
| Sunday | Closed |
| Monday | 8AM–6:30PM |
| Tuesday | 8AM–6:30PM |
| Wednesday | 8AM–6:30PM |
| Thursday | 8AM–6:30PM |
| Friday | 8AM–6:30PM |
| Saturday | 9AM–3PM |
Address and Contact Information
Address: 4358 Old Shell Rd Ste B, Mobile, AL 36608 Phone: (251) 460-0600 Website: https://locations.theupsstore.com/al/mobile/4358-old-shell-rd?utm_source=Yext&utm_medium=organic&utm_campaign=Listings
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Get directions, reviews and information for The UPS Store in Mobile, AL.
Review Summary
AWAKEN Student Ministries
Great Customer service, always friendly and willing to Go the extra mile!!!
blake myers
The manager was very rude and never apologized for packing wrong.
Jeff Peterson
The staff misled and overcharged us.
Jeff Peterson
If you’re looking for honest service and a helpful staff – GO ELSEWHERE.After a relative passed away, I packaged and shipped five boxes to our home across the country. We told the employee that we wanted the most economical option – the contents were valuable and needed insurance (china, books, birdhouse, rug, etc.), but speed was not a concern. We were told 3 day residential was the cheapest option.One of the five boxes was completely crushed during shipment and several china pieces were broken despite purchasing nearly $100 of bubble wrap and china specific packaging supplies. I filed a claim with UPS, provided pictures, etc. Without inspecting the box, UPS ultimately denied the claim because there was a sweater in the package that I’d sent in the box to free up room for stuff in my luggage. UPS claimed it was inappropriate packaging material even though it was just part of the contents. UPS would not discuss the denial with me because UPS deemed the UPS Store as the shipper (not me).During the claims process, I found out that ground service was available and would have been ~$200 less expensive.I called the UPS store and spoke to the manager. I started by telling her about the insurance denial. She said it was not their issue since they didn’t package the box. I agreed, but told her UPS will only speak with them (as the shipper) and that they needed to act on my behalf to help resolve the issue. I next mentioned that we could have shipped the boxes via ground for less money and that staff misled us. She became INCREDIBLY RUDE and told me the staff just recommended that service – not that it wasn’t the cheapest option. I pushed back and asked if she was present at the time of the transaction – she said no. With no knowledge of the interaction, she continued to blindly and aggressively tell me what her staff said and did. It was clear the conversation was going nowhere.A manager from a different location called later. She said they’d file an appeal with UPS on our behalf. No followup occurred.I rarely get fired up, but this experience was AWFUL! The staff misled and overcharged us. UPS denied a claim without ever inspecting the box. UPS would not speak to me despite my family boxing, shipping, paying for and receiving the boxes. The manager was incredibly rude. They were unhelpful and failed to help resolve the claim with UPS.This is a great store if this is the service you’re looking for.To make it even worse, as I was filing the dispute with UPS (which took hours and multiple calls), I contacted the UPS Store to get copies of our receipt. They were helpful and said they’d send over the receipts. Instead of sending our receipt, they accidentally emailed me a copy of another customer’s DRIVERS LICENSE and SOCIAL SECURITY CARD. I guess you can add careless to the list too…..FIND ANOTHER WAY/LOCATION TO SHIP YOUR UPS PACKAGES!
Ben Brady
rude Cheryl going to fedex
Don Hembree
Worst UPS service center experience I’ve ever had. Went in for a simple drop off of a Verizon phone return using the Verizon provided box and shipping label and the owner/attendant require that I buy a new box from him before shipping. Took to another UPS location and dropped off with no problem. This is obviously a scam