The UPS Store #0165 in Rochester offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services – locally owned and operated and here to help. Stop by and visit us today – Brighton 12 Corners. Corner Of Elmwood & Winton Rd.
Store offering shipping, packaging, printing & other services, plus office supplies.
Located In: Brighton Commons
Hours
| Tuesday | 8:30AM–7PM |
| Wednesday | 8:30AM–7PM |
| Thursday | 8:30AM–7PM |
| Friday | 8:30AM–7PM |
| Saturday | 9AM–5PM |
| Sunday | 11AM–4PM |
| Monday | 8:30AM–7PM |
Address and Contact Information
Address: 2604 Elmwood Ave, Rochester, NY 14618 Phone: (585) 244-7380 Website: https://locations.theupsstore.com/ny/rochester/2604-elmwood-ave?utm_source=Yext&utm_medium=organic&utm_campaign=Listings
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Review Summary
Kate Wallace
Service at this UPS location was outstanding.
A Star is Born
The staff is rude and the wait is unbearable.
Jimmy Matteson
Hands down the best customer service experience I’ve ever had.
Brennan Kelly
Sean was a huge help, very professional and a real nice guy. I had to ship a snowboard to my brother and he made it effortless for me. Definitely recommend this location and Sean deserves recognition for his great service.
Caryn Hurwitz
Response to Owner’s Reply: WARNING: WARNING: See original review below.Thank you for your response but unfortunately life, or business, is not black and white. Clearly, your employees did not provide you will all the facts. I can see you require more detail at this point.1.) You state that you denied a refund because the board was altered after leaving the store.The board was not cut by you because your employee, Sofie, specifically said she couldn’t make foam board cuts without the possibility of tearing of the paper. What were we to think after hearing that? So we had to do this ourselves with a 36 metal straight edge and carpet cutter w/new blade. It came out perfect with no tears.2.) You stated that we approved the quality upon pick-up. On the contrary, when I picked up the print (personally), the quality was never approved in front of your employees because it was never taken out of it’s plastic sleeve. I simply assumed it was satisfactory, paid for it, and then hurried out. If I had opened it, I would have immediately seen the wrinkling throughout the lamination and brought it to your staff’s attention.3.) You stated that our alterations were responsible for the paper curling away from the board, which, occurred over night. It might interest you to know that the separation occurred at the outside edge of the board on the opposite end from where we made the cut. You would have known this if you looked at it yourself after we returned it to your store with a post-it note to Nick’s attention requesting his inspection before throwing it out.Bottom line: Steve, this is not a matter of the $60, but rather one of principle. As a business owner looking to maintain a good reputation, how can you NOT stand behind your associates work. The $$$ is really not important, but being accused of being responsible for your quality imperfections is. Please know that all the information that I’ve furnished you is both truthful and accurate.If you’re interested in contacting me to discuss the matter further I can be reached at 381-8380 Ext 10. If not, I understand. Thanks, ScottINITIAL REVIEW POST WARNING: WARNING: This location may be competent for shipping packages but DO NOT use them for any advanced printing jobs. We communicated directly with the store manager who’s name is Nick and we subsequently found out he also did the work. The job required printing a graphic file (picture) using a matte finish paper and then adhering it to a foam backing board for our use at an indoor trade show.When we picked up the 36 x 24 poster board, it was in a clear plastic bag. This unfortunately hid the imperfections we later became aware of once we got back to the office. The printed sheet (that was glued to the foam board) had four large creases which were very noticeable at a distance. To make matters worse, the paper began to curl back and off from the board. (See photos)When we called Nick to ask for a refund he said it was the store’s Policy to not refund anything that leaves the store and inferred that we may have caused the issue and then went on to say I was condescending. Oh My!This store DOES NOT stand behind their work and clearly doesn’t know or understand the meaning of Quality. There was no refund and we have had to throw their display board out. I do not recall ever having had an experience like this before.Do yourself a favor and get all your Brighton printing needs taken care of professionally by FedEx Print & Ship Center located just across the street from this UPS Store. They are also at 12 Corners right next to Panera Bread. Their printing services are sophisticated and they have folks trained for such. They re-made the poster in less than 24 hours and it was absolutely PERFECT. Ask for Kelly, she will not disappoint!
Carolee Heaps
Find somewhere else to go!!! Held on phone for 25 minutes. I called back, kept putting me on hold. I had such a simple question to ask. Horrible customer service!!!!