Handcrafted in the USA since 1946, The Shade Store provides custom window treatments made from the finest materials and exclusive designer fabrics. Visit our Costa Mesa showroom located at South Coast Collection to meet with a design expert and experience our interactive product displays. View our full collection of shades, blinds, and drapery online and order free fabric swatches to find the right style for your home. With our free measurement service, you can expect your window treatments to fit perfectly. All orders are custom made by skilled artisans and ship free in 10 days or less.
Located In: SoCo
Service Options: In-store shopping
Hours
| Thursday | 10AM–6PM |
| Friday | 10AM–6PM |
| Saturday | 10AM–6PM |
| Sunday | 12–6PM |
| Monday | 10AM–6PM |
| Tuesday | 10AM–6PM |
| Wednesday | 10AM–6PM |
Address and Contact Information
Address: 3323 Hyland Ave Ste E1, Costa Mesa, CA 92626 Phone: (714) 881-2555 Website: https://www.theshadestore.com/showrooms/california/costa-mesa
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Review Summary
carol wimbish
Their products are very high quality and very reasonable.
Erika Scheible
Had horrific customer service and installation.
Jann Mackey
The Shade Store has excellent customer service and communication skills.
Erika Scheible
Will never be using the Shade Store again. Super over priced for what you get. They also have suffered greatly with the pandemic starting around June 2020. Had horrific customer service and installation. Most of the materials also feel cheap and I regret not going with a lower priced company. I worked with a design consultant who was great at her job though. Most of my samples never arrived or got lost in the mail (may have been pandemic related though so letting that one go). Then my measurements went pretty smoothly and delivery arrived quicker than I thought. It all went downhill from there. My original install team only partially showed up and were very late. I had one guy try to do an entire house worth of shades by himself and went way over the time window. His coworker showed up for the last 2 smallest shades. The large master shade after it was installed we found holes in it. Customer service booked a re-install and shipped me a new shade. The next 3 re-install attempts were no shows. Wasted my time and later found out most of the installers were laid off so that explains it but no one called me. I then had a replacement team come and finally do the job and the replacement master shade also had holes in it even in worse condition than the original. I then had a 3rd shade shipped and another install team booked but this time it was a third party and only one guy. He couldn’t do it and left. I am now 4 months in trying to get this job done right and at this point just trying to get a refund and touch it up myself. Maybe last year this company did better work but I paid thousands of dollars and feel like I got pushed to the side with no fix or awareness on their company’s struggles. Overall poor communication, planning, and quality control.
carol wimbish
OUTSTANDING ! We are so happy we decided to try The Shade Store for our window coverings. From the moment we met our design consultant Dianna Stiewig , who was absolutely amazing, helpful, and very informative to our installer Steve who also did an amazing job , everything is beyond our expectations ! Their products are very high quality and very reasonable. We had a very challenging high french doors and Dianna helped us pick the perfect shade ! Thank you for everything and we can’t wait to get started on our other windows.
Michelle Flora
We had such a great experience here. Christa was phenomenal and helped us with an out of state move on new construction which had a few obstacles. Everything went absolutely flawless from the purchase to the installation. Very professional all around and would highly recommend to anyone. We love everything we purchased and the quality is fantastic!