Handcrafted in the USA since 1946, The Shade Store provides custom window treatments made from the finest materials and exclusive designer fabrics. Visit our Santa Monica showroom to meet with a design expert and experience our interactive product displays. View our full collection of shades, blinds, and drapery online and order free fabric swatches to find the right style for your home. With our free measurement service, you can expect your window treatments to fit perfectly. All orders are custom made by skilled artisans and ship free in 10 days or less.
Hours
| Friday | 10AM–6PM |
| Saturday | 10AM–6PM |
| Sunday | 12–5PM |
| Monday | 10AM–6PM |
| Tuesday | 10AM–6PM |
| Wednesday | 10AM–6PM |
| Thursday | 10AM–6PM |
Address and Contact Information
Address: 1001 Montana Ave, Santa Monica, CA 90403 Phone: (310) 526-8611 Website: https://www.theshadestore.com/showrooms/california/santa-monica
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Review Summary
Gary Karl
With her guidance I was able to choose color, design, and fabric.
Eric Howard
My entire experience with this company has been amazing.
Jill Savoy
Highly recommend getting your window treatments from here!
Spenser Sydow
UPDATE: I received a satisfactory response and attempt to correct these issues from Shade Store and am updating my rating.TL;DR: The Shade Store charges a luxury price point, but falls very short on delivering a service at that price. If I could go back and work with someone else, I would!I bought a new house and visited Shade Store to make and install drapes for my new home. The sales process went well, and I was told that it would take around 30 days for creation and install.I received several packages and the technician arrived as scheduled about 30 days after I ordered. He informed me that while part of my order was correct (and was installed as expected), Shade Store had mixed up measurements for the two living room windows. Mistakes happen – it’s how you handle them that matter.Spoiler alert: Shade Store does not handle this well.The technician informed me that someone in customer service would reach out regarding this mix up and that new drapes would be ordered. No one reached out to me. I called the customer service line myself the next day, and was told that someone would follow up with me. After a few more days and calls, I finally got an automated email telling me that my re-order had been placed and that I could schedule installation another 30 days after that re-order date.Some acknowledgement that they had made a mistake (from a human, not an automated email!) was all I really wanted, and some basic questions answered about how we could make sure the next install goes well. I would leave VM’s for the customer rep assigned to me as well as the sales associate I worked with at this location, and no one ever called me.A few weeks later, the new box of drapes arrives and the technician is here and he still can’t install them because there are no rods here!! Apparently the last tech took them with him. When he called dispatch to inform them, they seemed very confused about the issue and said they would open a ticket. Based on my past experience with Shade Store customer service, I’m not expecting this to go well.I would strongly encourage you to shop around, unless of course you want to pay a lot of money for someone to f*ck up your window dressings.
Debbie Sepian
I stopped by The Shade Store to look at some options for a remodel I am doing on my home. I was so impressed by the store. It is beautiful. I love the fact that they have swatches of all their fabrics beautifully organized and I could take as many as I wanted home with me. I worked with Jennifer. She was great and so knowledgeable. She gave me lots of great ideas and her follow up has been amazing! Overall, it has been a great experience and I am very excited to continue working with The Shade Store in the future.
Eric Howard
I had a great experience at The Shade Store in Santa Monica. My wife and I purchased motorized roller shades for our bedroom and office. I had to be convinced to spend the extra money on motors and I am so glad I did! They are amazing and I can’t believe I ever considered not getting them. We are so happy with our purchase.My entire experience with this company has been amazing. The design consultant, Jennifer, provided us with the best sales experience we have ever had. She was professional, knowledgeable about the products, patient and so responsive to our needs. I would highly recommend The Shade Store and Jennifer in particular. This company is definitely doing something right!