Chain home improvement retailer for tools, appliances & other products (some offer truck rentals).
Service Options: In-store shopping · Curbside pickup · Delivery
Health and Safety: Mask required · Staff wear masks · Staff get temperature checks · Staff required to disinfect surfaces between visits · Safety dividers at checkout ·
Hours
| Saturday | 6AM–10PM |
| Sunday | 8AM–8PM |
| Monday | 6AM–10PM |
| Tuesday | 6AM–10PM |
| Wednesday | 6AM–10PM |
| Thursday | 6AM–10PM |
| Friday | 6AM–10PM |
Address and Contact Information
Address: 11682 Forest Central Dr, Dallas, TX 75243 Phone: (214) 343-1032 Website: https://www.homedepot.com/l/Forest-Lane/TX/Dallas/75243/598
Photo Gallery
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Review Summary
Lizzie Bee
They provide friendly service, a variety of product options & great pricing.
Miguel Maymi
Very kind staff at costumer service
Dora Rodriguez
I recommend this place and the attentive customer service Sabian gave.
David Laredo
Remains a top choice for home improvement shopping! Starting with two stores in Atlanta, Home Depot has grown to more than 2,200 stores in three countries, but in every store, their goal is the same: to earn their customers’ respect by offering the highest level of service, the broadest selection of products and the most competitive prices. As Bernie Marcus and Arthur Blank Co-founders of Home Depot say, “Built From Scratch,” “At the end of the day, they’re in the people business.”
AKW
Home Depot hired a local contractor to install windows in my house. When the vendor installed the windows they failed to seal the inside of the windows, install the window trim, broke my counter top, and installed two broken windows.I called and complained about the broken counter, broken windows and missing trim as they were all that I noticed at first. I was told that I needed to purchase everything to fix the counter and they would pay for labor, which made no sense to me so I told them no, they needed to pay for it and they refused, this went back and forth for a few weeks and nothing was done to resolve the issue. The counter top is still cracked to this day 7 years later.I was told the window trim was on back order and would be installed once it was no longer on back order, 7 years later the trim is still missing, I had to paint the wood to preserve it. Some back order they have going on at Home Depot.The broken windows were replaced a week later after multiple calls, I’m surprised they managed to get that one done honestly.Not sealing the window properly is the biggest issue. It took a long time to notice as the vendor installed the new window on top of the old window frame making it so all the water that overflowed/leaked from washing dishes went directly into the wall cavity between the interior wall and exterior wall behind the cabinet. I used my dishwasher exclusively until I got divorced and started hand washing dishes. I did not realize it until I smelled the mildew, at which point I called immediately and filed for a craftsmanship warrant claim (mine is lifetime, I understand they have since changed it to 3-5 years). The installation manager came out to the house, agreed that the window should have been sealed, agreed there was nothing to indicate it was previously sealed and the seal was gone, and agreed there was a smell of mildew coming from the gap left from under the window. The professional window installer she brought with her also agreed to all of these things, and made the comment that the previous vendor was fired for poor performance. He then went to the store and purchased materials to seal the window correctly. The manager said she would file a claim and have the damages addressed.Insurance company calls, says they will investigate. 5 days later I get a call from the desk adjuster, they tell me they are denying the claim because Home Depot says I never filed a service request for any damages, that when the service manager inspected the damage there was no evidence of damage, and the window is missing a back splash… When I asked why they never sent anyone out to inspect the damage they said it wasn’t necessary because they interviewed the Home Depot manager and her statement is enough to deny the claim without actually looking at the damage.When I escalated to Home Depots higher management about the service manager telling me something different from what was told to the insurance company they offered me a 300 dollar gift card to make it go away, which I declined and stated I wanted my property repaired not a gift card.Update: Filed a BBB complain and Home Depot reiterated the fact that the water leak was caused by a missing backsplash, they continue to lean on this even tho there was never previously a backsplash and the window never leaked prior to their vendor replacing it because it was properly sealed. I am still baffled as to how the manager came to my house, agreed the work was done incorrectly yet Home Depot refuses to take responsibility.
Netty Nordor
Anytime i go here and visit lumber for wood cut for some projects Edward Hayes the young man at lumber goes above and beyond for me and everyone around. Because of him in particular and the nice cashiers, I make it there for all my needs. He shows so much enthusiasm and passion for his work. When he sees you seem lost he approaches you and offers help with a heartwarming smile.I have been to plano on tollway couple of time and nothing compares to this location. Only the customer service desk employee are great but not guys like Edward deserves a promotion. I tried to tip him and her refused and said they a paid for this so no with honesty. Am so shocked since am in management in customer service as well. Codos Edward.