Chain home improvement retailer for tools, appliances & other products (some offer truck rentals).
Service Options: In-store shopping · Curbside pickup · Delivery
Health and Safety: Mask required · Staff required to disinfect surfaces between visits · Safety dividers at checkout ·
Hours
| Tuesday | 6AM–9PM |
| Wednesday | 6AM–9PM |
| Thursday | 6AM–9PM |
| Friday | 6AM–9PM |
| Saturday | 6AM–9PM |
| Sunday | 8AM–8PM |
| Monday | 6AM–9PM |
Address and Contact Information
Address: 1111 East Ridge Road, Rochester, NY 14621 Phone: (585) 342-0970 Website: https://www.homedepot.com/l/Irondequoit/NY/Rochester/14621/1273
Photo Gallery
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Review Summary
Marina RiverA
Received great service from Bianca at customer service.
Alan Turof
Good location, parking and product selection.
Elizabeth Treman
Friendly staff and great prices.
Elliot Baxter
I had such a great experience with Mary at the customer service desk. She helped me with situation and gave me time to explain the reason for my return. So helpful that I ended up exchanging a chainsaw for a different model and left feeling comfortable staying with Home Depot for my selection. For people like me, the return process is more important than the buying process. Thanks Mary!!!
Nathan Bantle
A MUST for any DIYer. Great for all odds and ends whether fixing up something outside or inside. Staff is kind.l but sparse. Download the app and it will tell you the aisle and bag of everything you want. Makes shopping easier. Self checkout is great. Expect lots of carts strewn throughout the parking lot not in the cart return (it’s a rite of passage) and expect lots of terribly parked cars. Join them by parking sideways. The paint people here are especially nice!
Rosemary Jones
Place an online order. Some items were to be delivered to my house and those turned out fine they came in a timely manner as predicted. Part of my order was pickup. And part of that pickup was from garden and the other part was coming from the store itself. When I arrive for pickup I had a difficult time finding where the location curbside was located in the parking lot. Once I finally located those at the Far Side of the parking lot I finally called them told them as the instructions told me to do , that I was there and I was waiting for my order. Finally a short time later some nice lady came out and brought me my order from the store. Told me that somebody will be out with my ten bags of mulch that were coming from their lawn and garden. I waited and I waited and I waited an hour. I was Furious and hot by then. Tried calling the store and had a very long wait to get a hold of someone I told her my problem that I was waiting for a lawn and garden and she told me lawn and garden doesn’t deliver mulch to curbside I have to go in to lawn and garden to get my mulch. I know this was not true because I saw many people come out and have the mulch delivered to their car. I told her that was not true and that I was told I can pick it up there and they would bring it to the car she put me very rudely on to another line and I sat there and waited and waited again for somebody to answer. No one ever came to the phone. So after sitting there as I said an hour the nice lady that brought me my orders from the store came right by me again to bring somebody else’s order out. She was absolutely shocked to see that I was still sitting there and I was so angry at that point. I am handicapped I have a very difficult time with my right leg walking I need a knee replacement so after explaining this to this nice lady again she stopped one of the workers from lawn and garden that happen to be coming by and this very very nice young man says I’m so sorry and he says give me 5 minutes and I’ll be out with your mulch. Thank God for these two people they were my savior’s that day. As he said he was back within a very short time with my 10 bags of mulch and loaded them into my car and trunk. They should have all their workers be as nice as these people and as considerate. I did try to call the desk again to let them know what happened and believe it or not whoever answered the phone this time at the front desk hung up on me when I told her what was happening. And my opinion they need to fire that whole front end that answer the phone. I don’t know what kind of services is that they’re given the order and then and then never come out with their order. This was at the East Ridge Road store. I am having second thoughts as to whether I will ever go to Home Depot again I may just do all my shopping at Lowes from this point on honestly. Very very rude and very undependable as far as bringing your order out to your car they will let you sit out there and die as far as they’re concerned. very unhappy with this experience to say the least.