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TFS Natural Home By The Futon Shop manufacturers and sells direct to consumers natural and organic, sofas, futons, mattresses, bedroom furniture, and sofa beds. TFS specializes in coconut and hemp coir, latex, wool and cotton mattresses and sofas. TFS also offers custom cushions in wool latex and natural fibers and fabrics for indoor and outdoor use. Our hand crafted Mattresses are made with certified organic ingredients including; USDA Organic Cotton, GOTS Organic Wool, GOLS Organic Latex and Covered with Organic Cotton Fabric that is GOTS Certified, so you can be sure from surface to the base every ingredient is made without harmful toxins.
Located In: Robertsville Square
Address and Contact Information
Address: 5021 Almaden Expy, San Jose, CA 95118 Phone: (408) 978-5696 Website:
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Review Summary
Mellyn Craig
I work in Customer Service, so I really appreciate people like Miguel.
Katherine Dart
The sales person was extremely helpful and the price was good.
Nicole Haratani
We just had a great experience when we went shopping for a futon.
T AA
I don’t remember if I bought my mattress from the san jose or the san francisco store. But I can say they are VERY expensive. I bought mines through the mail so I have to pay for the shipping which comes to over $100. The first mattress I bought consisted of natural rubber latex and sheep wool. But when I used it, it was to soft and I sank when I slept on it and I would sometimes wake up with back aches. So months later I called them to complain about this and they gave me the option of getting another mattress that was more firm. But I had to pay the cost difference of the mattress and the shipping. So I had to cough out more money and got the new mattress which is way better than the first one. They told me to keep the first mattress not to return it because of covid 19. So make sure you choose the right firmness of the bed before purchasing and expect to pay a lot for these mattresses. But overall the quality is not bad.
Emily Grove
Burt is a fantastic guy, so helpful, he went above and beyond for us. We truly appreciated the help 🙂
Danae Kay
Came here on Sunday to look at futons – called ahead and the hours on the phone indicated they were open. When we arrived, the store was closed. Found out after chatting on their website that they are appointment only, even though no signage was posted indicating so.Came here on Monday, after calling the shop verifying someone would be there for the next hour. The person who I talked to on the phone seemed very put out that I wanted to come to their store instead of going to their San Mateo location, and also made sure I knew they were only open for another 52 minutes.When my husband and I walked in the store 30 minutes before closing, the only employee of the store couldn’t be bothered to look up from his computer or even welcome us. After asking a few questions that were barely answered – and being told again that we should just go to their San Mateo location – we left the store without purchasing anything.Overall: the customer service was terrible, and I couldn’t even tell you what this store sells other than “futons” – I have no idea what mattress sizes, mattress types, or frames they sell, or any idea about what their pricing model is. Save yourself some time and skip this one.