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TFS Natural Home By The Futon Shop manufacturers and sells direct to consumers natural and organic, sofas, futons, mattresses, bedroom furniture, and sofa beds. TFS specializes in coconut and hemp coir, latex, wool and cotton mattresses and sofas. TFS also offers custom cushions in wool latex and natural fibers and fabrics for indoor and outdoor use. Our hand crafted Mattresses are made with certified organic ingredients including; USDA Organic Cotton, GOTS Organic Wool, GOLS Organic Latex and Covered with Organic Cotton Fabric that is GOTS Certified, so you can be sure from surface to the base every ingredient is made without harmful toxins.
Service Options: In-store shopping · In-store pickup · Delivery
Hours
| Friday | Closed |
| Saturday | 10AM–6PM |
| Sunday | 11AM–5PM |
| Monday | 10AM–6PM |
| Tuesday | 10AM–6PM |
| Wednesday | 10AM–6PM |
| Thursday | Closed |
Address and Contact Information
Address: 32 E 4th Ave, San Mateo, CA 94401 Phone: (650) 573-1082 Website: https://www.thefutonshop.com/the-futon-shop-san-mateo/
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Organic Mattresses San Mateo California | The Futon Shop
Futons San Mateo California – The Futon Shop on East 4th Avenue offering you the best in Organic Mattresses San Mateo California with Factory direct prices …
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The Futon Shop offer factory direct coupons with savings up to 65% off. Come to our largest Futon store in San Mateo California.
THE FUTON SHOP – 32 E 4th Ave, San Mateo, CA
26 reviews of The Futon Shop “The Futon Shop is a cheerful addition to a lively strip of shops on 4th Avenue. My friend and I were admiring the colorful window …
Review Summary
Jeff Tom
Excellent service, full explanation of all options with competitive pricing.
Brie Parks
We were able to get a good quality futon set for our guest room.
Betsy Haubrich
Thank you Futon Store for solving our need for a guest bed in a small room.
Dipto Mukherjee
Poor customer service and bad product quality. New & existing customers beware! Read recent online reviews before buying.I have been a customer since 2013, and have bought many items over these 7-8 years. However, the company seems to be suffering from poor quality of products and poor customer service.I ordered a mattress (Coco Max) and mattress topper Nov-Dec’20, which I mounted on new frame (from another company).Earlier this month I also bought a Tatami bed frame from them. While getting rid off the other frame and mounting the mattress I noticed molds on the surface facing the floor. I recently called them to report molds and asked for a refund. My request was summarily dismissed and folks washed their hands-off.I also notice the Tatami bed frame would not fit. I called again to ask for a return (having paid for delivery). I was told there is a 25% restocking fee by the store manager and that I should call Chris in HQ. In fact, a day prior I had called Chris about the frame who said I should talk to the store.If they can do this to a repeat customer like me, imagine what they would do to new customers and those that call over the phone.
Holly Miller
Consider all sales final no matter if they arrive very late, defective, or are sold to you based on misinformation (all three in my case), because they will not give you anything but a store credit, minus a 20% restocking fee, and only if you return within 3 days. *This might actually be within 3 days of *purchase!!*, so be careful, I’ve had conflicting responses about that.The products took a month to receive (not 1-2 weeks as stated and still I didn’t receive the whole order for even longer), it was defective (not just the bolts, but the frame had a dowel showing in a part that could not be fixed), and after speaking to the manufacturer, I found out it was not even warranted for the task (250lb weight limit). Yet I was refused a full refund repeatedly. I asked them to fwd my issue to the owner—Suzanne Diamond, had tried talking to Tyler my salesman, Miguel at the store, Destiny in online Customer Service, Victoria—another store employee, and Chris in the warranty dept.…. Sometimes they didn’t respond to emails. Nobody would authorize the full refund. I filed a complaint with the BBB.After about 50 emails related to this issue, several calls and a complaint to the BBB, they did eventually refund my purchase in full. I was’t going to leave a bad review but they lied to the BBB about extending their return policy from 3 days to 2 months for me (not for a full refund, they didn’t, and it was only 2 months if you count from the date I placed the order!! The reason for return didn’t exist until I received the order). I hadn’t even had the futon for close to 2 months yet. By the way, all this nonsense is considered a good faith response by the BBB.org. Ha! Their BBB Rating is highly manipulated by their ability to refer to this insane policy. If you have money and time to burn, you might also get a similarly satisfactory outcome.
Amy Neely
Horrible customer service, only sales person there did not even acknowledge us when we walked in. Seemed upset after ending his video chat and upset that he had to help customers. Store was dirty with leaves and dust in entry way. Sorry Miguel you’ll never get our business.